Product News
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IndustriesRead moreImprove the K-12 Teaching Experience with Mitel Unified Communications Solutions
This is the second blog in a series about the communications challenges in K-12 school districts and Mitel’s unified communications solutions to those challenges. The first blog focused on enabling efficient communications and staff agility across a school district. This blog will focus on how that investment can improve the teaching and learning experience. -
IndustriesRead moreHow to Solve K-12 Staffing Challenges with Mitel Unified Communications Solutions
K-12 school districts are more than educational institutions. They are also creators of communities. Each school connects its surrounding neighborhoods. And when individual schools combine to become a single, unified school district, they join an entire town or city. -
IndustriesRead moreTransforming the Banking Customer and Employee Experiences with Mitel
Agile, innovative financial technology companies, or fintechs, are disrupting the competitive landscape for banks and credit unions by offering new digital gateways to banking, payments, credit, and investing services. Because they were ‘born digital,’ fintechs are data–driven and excel in delivering convenient, easy–to–use services. They exploit technology to their advantage, offering 24/7 availability, instant video meetings, and informed responses to recent customer behavior. And because fintechs don’t need branch networks to sell and distribute their services, they can offer aggressive rates and low prices while retaining good margins. -
Product NewsRead moreAnother Softphone Security Breach Shows the Importance of Software Assurance
As·sur·rance - a positive declaration intended to give confidence, a promise.
Software maintenance and updates, often called software assurance, aren’t what most companies think about. And yet, when companies fail to realize the importance of software assurance, big problems can occur, like last week’s softphone security breach that affected millions of people. -
Application IntegrationsRead moreVisns Studio Revolutionizes Communications in Hazardous Environments Using Mitel CloudLink
In today's fast-paced business environment, efficient communication is crucial for success. We recognize the importance of seamless communication and our partners’ roles in making these communications happen. I am delighted to highlight a unique solution developed by Visns Studio that leveraged Mitel's CloudLink APIs and the Mitel Developer Program. -
Communications & CollaborationRead moreDemocratizing Data is the Key to a People-Driven Organization
The concept of data-driven organizations has been around for decades. Today, we have sales data to drive business decisions. Customer data to drive marketing programs. Production data to drive operational efficiencies. Supply chain data to drive sustainability efforts. Business decision-makers use data to understand everything around them — except themselves. It’s true. Most organizations have limited insights into employee behavior, including productivity, collaboration, customer interactions (outside the traditional contact center), and meetings. -
Product NewsRead moreWhy Small and Medium Businesses Get More with MiVoice Business
Small and medium businesses, often called SMBs or SMEs, may have a smaller footprint than their enterprise counterparts, but they have a significant impact. Today, in Organization for Economic Cooperation and Development countries, SMBs account for about 99 percent of firms, and 70 percent of all jobs, contributing more than 50 percent of GDP. Looking through a comprehensive, global lens, SMBs account for 90 percent of all businesses. They are vital employers and key to creating jobs — accounting for more than 50 percent of employment worldwide. -
Enterprise CommunicationsRead moreStay Connected During Weather Emergencies and Natural Disasters with Mass Notifications
Monsoons, volcanoes, wildfires, droughts, hurricanes, and typhoons. Natural disasters have been occurring with more severity and frequency than ever. In 2022, extreme weather events broke records worldwide and are on a dangerous upward trend. -
Customer ExperienceRead moreWhy Do Contact Centers Still Prefer On-Prem?
I’ve always noted a disconnect between what’s presented at conferences or written in blogs — and what customer experience (CX) leaders tell me as we advise them or as they participate in research interviews about contact center architecture. -
Expert InsightsRead moreSoftware Assurance for Unified Communications | Customer Use Cases
In the first part of my software assurance (SWA) conversation with Melissa Swartz, Founder of Swartz Consulting, and Rick Hathaway, Principal Consultant and Owner of RLH Telecom Solutions, we busted SWA myths and shared best practices for organizations using unified communications.