Retain customers and attract new ones by engaging them on their preferred device and media.
Analytics tools that measure employee productivity and management tools to increase effectiveness.
Increase customer satisfaction, lower customer effort and improve net promoter scores.
improved customer experience with mitel
Carlsberg Breweries was moving from a single-country phone system to unified system across 9 different countries in Europe.
The Boston Red Sox needed a modern telephony system that would align with the future vision for the 115-year-old organization, and Mitel’s multi-site unified communications solution hit it out of the park.
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Centrinex recognized that introducing multimedia capabilities into its call centers would not only improve customer satisfaction, but also increase productivity by enabling agents to handle multiple customer interactions at once.
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Every contact center is unique, but chances are, you will spot these personality types within all of them. A new infographic identifies 7 classic contact center personas, and helps you to understand where they're coming from and how to motivate them.
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Does your customer service have room for improvement? Find out now with this tip sheet and see how you stack up against five best practices Mitel identified for improving customer service.
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