Retain customers and attract new ones by engaging them on their preferred device and media.
Analytics tools that measure employee productivity and management tools to increase effectiveness.
Increase customer satisfaction, lower customer effort and improve net promoter scores.
Revolutionize customer interactions with Mitel’s Artificial Intelligence (AI) contact center and call center solutions that transform your customer experience.
Learn MoreMitel Workforce Optimization captures the “voice-of-the-customer” and analyzes the interactions to spot opportunities to develop happy, competent employees that are motivated to deliver an exceptional customer experience.
Obtain valuable insights into why customers call you, the problems they face, and how to best meet their needs by making data-driven decisions on business processes while ensuring workforce performance and quality management metrics are achieved. Mitel's Workforce Optimization suite provides Interaction Recording, Quality Management & Speech Analytics.
Learn MoreMicrosoft integration and digital transformation were made easier with this Mitel technology in place.
Read MoreThe Boston Red Sox™ needed a modern telephony system that would align with the future vision for the 115-year-old organization, and Mitel’s multi-site unified communications solution hit it out of the park.
Read MoreCentrinex recognized that introducing multimedia capabilities into its call centers would not only improve customer satisfaction, but also increase productivity by enabling agents to handle multiple customer interactions at once.
Read MoreEvery contact center is unique, but chances are, you will spot these personality types within all of them. A new infographic identifies 7 classic contact center personas, and helps you to understand where they're coming from and how to motivate them.
Read MoreDoes your customer service have room for improvement? Find out now with this tip sheet and see how you stack up against five best practices Mitel identified for improving customer service.
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