MiContact Center Outbound

Proactively reach your customers and prospects to improve loyalty and uncover new revenue opportunities

MiContact Center Outbound

Proactively reach your customers and prospects to improve loyalty and uncover new revenue opportunities



Benefits of MiContact Center Outbound

Dynamic Lead Management

Intelligent lead management with visual data segmentation and advanced call recycling tools ensure leads are handled appropriately and allow managers to adjust campaigns on the fly without any downtime.

Free Your IT Department

Inbound and outbound workflows with easy-to-use, visual programming interfaces remove the administration burden from IT and empower managers and supervisors.

Optimize Efficiency

Actionable insights and reporting ensure that your contact center runs at optimal efficiency while uncovering buying patterns to boost sales of additional products, services, and upgrades.

Increase Productivity

Automate outbound dialing to double agent talk time with advanced, patented predictive dialing.

Ensure Regulatory Compliance

Remain fully compliant with local regulations with a self-pacing dialer that keeps abandoned predictive calls within the legally permitted levels automatically, without the need for administrator intervention.

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Proactively Reach Customers for Personalized Care

  • mitel

    Intelligently Manage Campaigns

    Mitel’s campaign management capabilities deliver sophisticated, intelligent, multi-channel customer contact capabilities. MiContact Center Outbound’s advanced campaign strategies maximize conversion rates, contact rates, and list penetration.

  • Flexible Dialing Options

    MiContact Center Outbound provides simultaneous support for the four main outbound dialing modes — Preview, Progressive, Power, and Predictive — as well as Unattended Dialing, a form of Power Dialing where the calls are made by digital agents.

  • 0% Abandoned Calls

    Patented SNoDrop™ technology delivers full-strength predictive dialing with 0% abandoned calls while Live Person Detection (LPD™) provides superior Answering Machine Detection (AMD) by using Artificial Intelligence (AI) to eliminate the pause associated with AMD technologies.

A main deciding factor was the outbound dialer solution. The end users really liked the interface, and we felt the flexibility, inherent functionality, and ease of use of the backend system would allow us to continue to provide the end users what they would need now, and in the future.

- Vickie Torregrossa, IS Director, Food for The Poor

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Features

  • Advanced, patented predictive dialing
  • Real-time dashboards and historical reports with actionable insights
  • Intelligent lead management with visual data segmentation
  • Campaign strategy and call recycling rule management
  • Automated data imports from files, spreadsheets, and databases
  • Blending of lists to deliver varied work to agents and still adhere to campaign-specific SLAs
  • Inbound and outbound workflows with easy-to-use, visual programming interfaces
  • Manage list quotas to stop delivering records when certain conditions are met
  • Advanced contact parameters (try each record once before making a second attempt or save untried record when no retries are to be made)
  • Choose when to link a record to an agent (i.e., when agents are incentivized through commission) or when to release the link (i.e., when agents go on holiday)
  • Agent scripting, action prompts, and CRM screen pops
  • Flexible report scheduling and notifications

Support

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