What is a Hosted PBX?

man and woman using hosted pbx phone system


A Hosted PBX is a cloud-based, virtual PBX phone system that delivers secure, reliable phone service for a business or organization through your Internet connection instead of a privately managed call controller or server that you own and operate yourself.


Here’s how it works:


  • Your organization connects to your hosted PBX company
  • This connection remains active at all times, ensuring dependable performance
  • You make a call from your VoIP device
  • The VoIP device converts your analog voice into digital packets
  • Your hosted PBX phone system routes the call through the Internet to the hosted PBX service provider
  • The digital packets are then converted to match the destination format
  • Your call is delivered to the recipient
  • All this happens faster than you can say, “Hello?”


With hosted PBX, your business can maintain the connections necessary to flourish in a constantly evolving business landscape. The idea is simple: provide businesses with the communications features you need while eliminating the expense of unwieldy and costly equipment. Avoid spending time and money monitoring an on-site PBX system. Skip the ongoing costs of maintaining your system yourself. Streamline your business’s telecommunications process—discover the advantages of a hosted PBX.


Enjoy the freedom of the cloud


With a hosted PBX solution, you don’t need to physically store and maintain PBX equipment—everything is in the cloud.

  • A hosted PBX exists entirely in the cloud – Save valuable space and save yourself the hassle of maintenance
  • Stay current with constant, seamless updates – Businesses today need to stay on the cutting edge. Features like mobile device integration are a standard in today’s world, but they haven’t always been. With a hosted PBX, updates and new functionality are typically included in the subscription cost.

And therein lies the true benefit of a cloud PBX: you enjoy the newest features faster and stay up-to-date without ever overhauling infrastructure. With VoIP hosted PBX, you don’t have to worry about the ever-changing world of tech—your business will always be on top of the latest updates and release versions automatically.

Get a hosted PBX quote >


Unify your workforce and stay connected


Business happens everywhere, not just in the office—so why keep your phone system there? Unexpected outside factors may prevent employees from making it into the office on any given day. But the foundation of your business isn’t the physical space in which it’s located. It’s the sum of its parts—the people who make it happen.

  • With a hosted VoIP PBX, you can tie together a geographically diverse workforce with a central phone system located securely in the cloud.
  • A cloud-based hosting platform can deliver ultra-high reliability and seamless disaster recovery so you always stay connected to colleagues and customers.

In short, a hosted virtual PBX is a safety net—fire, flood or a simple down power line won’t stop business as usual. Take the power from the power lines and put it in the cloud.

See our hosted PBX features >

Ready to talk to sales? Contact us.