Traditionally, each A&K office sourced its own telecommunications system locally. The result was a wide variety of telecoms solutions across the company without a uniform platform or integration and no economies of scale.
A&K chose to standardize on a Mitel 3300 IP Communications Platform (ICP) with IP phones throughout its entire organization. The forward-looking company, which places customer service at the heart of its value proposition, also rolled out a Mitel Customer Interaction Solution to improve first line customer contact and efficiency. In addition, the global solution will be centrally managed by the IT team in London using Mitel Enterprise Manager, enabling set up and configuration changes to be made remotely to any system in any office.
Mitel’s understanding of the hospitality business is the reason Hyatt Hotels relied on Mitel to provide the communications solutions they needed.
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Mint Hotels was looking to stay on top of the latest communications technology, so they looked to Mitel for help.
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Starwood went looking for a better way to handle their communications, and found Mitel.
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