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Traditionally, each A&K office sourced its own telecommunications system locally. The result was a wide variety of telecoms solutions across the company without a uniform platform or integration and no economies of scale.
A&K chose to standardize on a Mitel 3300 IP Communications Platform (ICP) with IP phones throughout its entire organization. The forward-looking company, which places customer service at the heart of its value proposition, also rolled out a Mitel Customer Interaction Solution to improve first line customer contact and efficiency. In addition, the global solution will be centrally managed by the IT team in London using Mitel Enterprise Manager, enabling set up and configuration changes to be made remotely to any system in any office.
Starwood went looking for a better way to handle their communications, and found Mitel.
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Radisson Blu Hamburg, together with the hotel’s long-standing ICT service provider, sought a reliable, state-of-the-art communications system that would be easy to manage and take productivity to the next level.
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After identifiying the need for a major communications solution upgrade, a new London hotel selects Mitel MiVoice Business and MiVoice Border Gateway, providing a four-star guest experience and streamlining operations.
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