- Healthcare
- Europe
- Midsize
- Premise
Amstelland Hospital
Accessibility is a matter of life or death in a hospital. Precious seconds may be lost if a specialist, a member of the CPR team or an IC nurse first has to find a fixed telephone extension when they receive an alert on their pager. When Amstelland Hospital in Amstelveen started looking for a replacement for its telephone switchboard, one of the most important requirements was optimum accessibility via portable handsets.
At a Glance
Amstelland Hospital is a medical facility that includes 79 medical specialists, 800 employees, and 255 beds in Amstelveen, Netherlands. The hospital sought to modernize their communication infrastructure by replacing the outdated telephone switchboard with a new system. They aimed to implement a solution that would improve communication and efficiency, ultimately benefitting patient care.
Goals
The hospital's objectives for the new communication system were to:
- Improve the accessibility of doctors and nurses, enabling faster response times and better communication in critical situations.
- Integrate fixed and wireless telephony, allowing staff to be reachable anywhere within the hospital premises.
- Implement a localization system for people and resources, enabling efficient tracking and management of medical equipment andpersonnel.
- Ensure the new system is future-proof and can be easily upgraded to accommodate future technological advancements and healthcare needs.
Results
Through the implementation of a Mitel's MiVoice Business communications solution, Amstelland Hospital successfully achieved their communcation goals. The solution delivered:
- Improved accessibility for doctors and nurses, leading to better communication and a 20% reduction in call time for internal communications.
- The successful integration of fixed and wireless telephony, allowing staff to be reachable anywhere, leading to lowered response times.
- The implementation of a localization system for people and resources, enabling efficient tracking and management of medical equipment and personnel. This, along with improved alarm capabilities lead to faster response times for emergency calls.
- A future-proof system that can be easily upgraded to accommodate future needs, while lowering costs by eliminating the use of ISDN lines.
Beyond these tangible, benefits, Amstelland Hospital has enjoyed improved employee satisfaction when it comes to communications, leading to a safer and more responsive environment for both patients and staff.
“In a critical environment such as a hospital, telephone accessibility can be a matter of life or death when trying to reach members of the CPR team or medical specialists. Mitel has supplied proven technology which meets our high accessibility requirements. More importantly, it is future-proof, because one thing is certain: new technology is going to have a huge impact on how doctors, nurses and patients communicate.”
- Jan van Glabbeek, Head of ICT, Amstelland Hospital
