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Blanchard Valley Health System (BVHS)

Blanchard Valley Health System knew a single-vendor solution would be more beneficial to healthcare workers and their patients. What they experienced in times of both calm and crises proved that simpler is definitely better
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With the uncertainty brought by the COVID-19 pandemic, communication between healthcare workers and their patients was never more critical. With a new Mitel communications system in place, Blanchard Valley Health System was able to truly be there for their patients, even when “there” was from home or a temporary triage tent.

“We were very fortunate that the Mitel equipment was flexible enough to adapt on the fly.” ―Jeff Kelley, telecommunications supervisor, Blanchard Valley Health System

Goals:
  • Single, reliable, easy-to-manage solution
  • Cost savings and clear return on investment
  • In-house maintenance and administration
Results:
  • Eliminated costly vendor maintenance contracts with one easy-to-manage solution from Mitel
  • Was able to quickly adapt voice communications and call centers to handle the COVID-19 health crisis
  • Scalable, reliable communications platform allows BVHS to support growth strategy seamlessly and efficiently
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