Blanchard Valley Health System (BVHS)

Blanchard Valley Health System knew a single-vendor solution would be more beneficial to healthcare workers and their patients. What they experienced in times of both calm and crises proved that simpler is definitely better

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With the uncertainty brought by the COVID-19 pandemic, communication between healthcare workers and their patients was never more critical. With a new Mitel communications system in place, Blanchard Valley Health System was able to truly be there for their patients, even when “there” was from home or a temporary triage tent.

“We were very fortunate that the Mitel equipment was flexible enough to adapt on the fly.” ―Jeff Kelley, telecommunications supervisor, Blanchard Valley Health System

Goals:

Single, reliable, easy-to-manage solution
Cost savings and clear return on investment
In-house maintenance and administration

Results:

Eliminated costly vendor maintenance contracts with one easy-to-manage solution from Mitel
Was able to quickly adapt voice communications and call centers to handle the COVID-19 health crisis
Scalable, reliable communications platform allows BVHS to support growth strategy seamlessly and efficiently

SIMILAR SUCCESS STORIES

Southern California Orthopedic Institute (SCOI)

Discover how Southern California Orthopedic Institute improved patient communication and efficiency with Mitel and transformed their telecom infrastructure.

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Cape Medical Supply

Cape Medical Supply provides sleep therapy and orthopedic bracing products and services to patients in need. When it needed a better way to communicate with its customers, Cape Medical Supply turned to Mitel for its hosted VoIP solution.

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HealthEast

HealthEast worked with Mitel to upgrade its contact center and communications solution.

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