Mitel’s development partners worked diligently to incorporate voice and SMS functionality into Callidus Health’s two communications solutions — one for patients and one for doctors.
The patient solution simplifies after-hour patient requests and eliminates the need for pagers and third-party call centers. By leveraging the Summit Platform, Callidus Health’s CareLINK solution is able to route patient requests to the appropriate doctor based on the patient’s needs. CareLINK eliminates the need for third-party answering services by alerting the doctor of a new patient request via email or text, allowing for fast physician follow up. All texts and voice recordings are stored in patients’ electronic records and can be sorted by date, time and tags for easy access.
Jessie May, a children’s hospice-at-home service, decided it was time to upgrade their communications system as well. They needed a more modern solution that would help them better deliver the outstanding care their young patients needed.Read More
Community Physicians Group had an expensive, under-performing communications system that kept dropping calls. They decided to upgrade to a modern solution that was feature-rich, affordable and scalable to allow for future expansion.Read More
When it came time for BMI Health to move their primary contact centre to new facilities, they saw an opportunity to upgrade to a new system with expanded capabilities.Read More