Mitel’s development partners worked diligently to incorporate voice and SMS functionality into Callidus Health’s two communications solutions — one for patients and one for doctors.
The patient solution simplifies after-hour patient requests and eliminates the need for pagers and third-party call centers. By leveraging the Summit Platform, Callidus Health’s CareLINK solution is able to route patient requests to the appropriate doctor based on the patient’s needs. CareLINK eliminates the need for third-party answering services by alerting the doctor of a new patient request via email or text, allowing for fast physician follow up. All texts and voice recordings are stored in patients’ electronic records and can be sorted by date, time and tags for easy access.
First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.Read More
When Amstelland Hospital in Amstelveen started looking for a replacement for its telephone switchboard, one of the most important requirements was optimum accessibility via portable handsets.
Mitel hosted VoIP system and Enterprise Contact Center solutions help Capstone Pediatrics improve patient satisfaction and encourage regular office visits.