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Callidus Health

As a startup, Callidus Health needed a reliable platform to serve as the base for their healthcare answering service and communications suite. Since their communications suite handles patient information and time-critical requests from patients, it was critical that the platform delivered low latency and HIPAA compliance to ensure all information is received immediately and securely. After researching several platform vendors, they found Mitel to be one of the only providers that could deliver the security and HIPAA compliance they required. Mitel’s Summit Platform was also chosen for its complete voice and SMS feature set, ease of use and development options.

Callidus Health

Mitel’s development partners worked diligently to incorporate voice and SMS functionality into Callidus Health’s two communications solutions  one for patients and one for doctors. 

 

The patient solution simplifies after-hour patient requests and eliminates the need for pagers and third-party call centers. By leveraging the Summit Platform, Callidus Health’s CareLINK solution is able to route patient requests to the appropriate doctor based on the patient’s needs. CareLINK eliminates the need for third-party answering services by alerting the doctor of a new patient request via email or text, allowing for fast physician follow up. All texts and voice recordings are stored in patients’ electronic records and can be sorted by date, time and tags for easy access.

    Goals
    • Reliable platform to serve as the base for their healthcare answering service and communications suite
    Results
    • HIPPA compliance
    • Voice & SMS functionality
    • Development options

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