Mitel’s development partners worked diligently to incorporate voice and SMS functionality into Callidus Health’s two communications solutions — one for patients and one for doctors.
The patient solution simplifies after-hour patient requests and eliminates the need for pagers and third-party call centers. By leveraging the Summit Platform, Callidus Health’s CareLINK solution is able to route patient requests to the appropriate doctor based on the patient’s needs. CareLINK eliminates the need for third-party answering services by alerting the doctor of a new patient request via email or text, allowing for fast physician follow up. All texts and voice recordings are stored in patients’ electronic records and can be sorted by date, time and tags for easy access.
The Tulane Health Science Center needed a secure and cost-effective communications tool for remote workers, and found the solution with Mitel.Read More
NHIS worked with Mitel to provide reliable communications their 13,000 users could count on.Read More
MedQuist was growing, and they need a cost-effective communications system that grew along with them.