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Capstone Pediatrics leverages a hosted VoIP and unified communications solution for the offices and implemented the Mitel Enterprise Contact Center to improve customer service. “Our patient contact center has a dashboard, which makes it easy to monitor calls, view and keep track of the average time to answer, abandon rates, and other patterns that can affect the overall patient experience," said Thomas Okokhere, vice president of financial analysis and internal audit." Previously, every practice location was handling patient appointments individually. With Mitel, appointment calls are centralized and the whole process is much more efficient.”
NHIS worked with Mitel to provide reliable communications their 13,000 users could count on.
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MedQuist was growing, and they need a cost-effective communications system that grew along with them.
Kids Plus Pediatrics needed a new phone system that would connect their offices.
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