Capstone Pediatrics leverages a hosted VoIP and unified communications solution for the offices and implemented the Mitel Enterprise Contact Center to improve customer service. “Our patient contact center has a dashboard, which makes it easy to monitor calls, view and keep track of the average time to answer, abandon rates, and other patterns that can affect the overall patient experience," said Thomas Okokhere, vice president of financial analysis and internal audit." Previously, every practice location was handling patient appointments individually. With Mitel, appointment calls are centralized and the whole process is much more efficient.”
Welch Dental needed a way to handle, track and verify a high call volume and improve customer service.
Powerful communications solution provides cost-effective mobility for ValleyENT medical practitioners and greater accessibility for patients.Read More
Mitel’s Unified communication solutions have helped Turku University Hospital speed up the flow of information and improve customer service.Read More