Capstone Pediatrics leverages a hosted VoIP and unified communication solution for the offices and implemented the Mitel Enterprise Contact Center to improve customer service. “Our patient contact center has a dashboard, which makes it easy to monitor calls, view and keep track of the average time to answer, abandon rates, and other patterns that can affect the overall patient experience. Previously, every practice location was handling patient appointments individually. With Mitel, appointment calls are centralized and the whole process is much more efficient,” explains Okokhere.
When Amstelland Hospital in Amstelveen started looking for a replacement for its telephone switchboard, one of the most important requirements was optimum accessibility via portable handsets.
La Citadelle Regional Hospital needed to improve scheduling efficiency and reduce wait time.Read More
MedQuist was growing, and they need a cost-effective communications system that grew along with them.