Product hero

Carlson Wagonlit

CWT supports its travel consultants by making it comfortable and productive to work from home. However, the cost of supporting small office / home office (SOHO) workers was immense. With plans to grow to 40 SOHOs, CWT was eager to find a better solution.  

Working together, Mitel® and its solution provider, migrated CWT’s Canadian operations from a Mitel PBX infrastructure to Voice over IP (VoIP) switches, enabling the company to implement the advanced Mitel Teleworker Solution – and attain $180,000 in savings over three years. The new Mitel platform also delivers a broad range of benefits with remote management, advanced contact center management and toll bypass.

CWT’s home-based consultants now link directly into their office’s main phone system with just a single Internet connection. Canadian headquarters in Mississauga has also traded its analog lines for a single Primary Rate Interface (PRI), and the four branch offices are following suit.

  • Standardized phone network across all Canadian operations
  • Improved call handling efficiencies
  • Improved customer experience and service level delivery
  • Ability to customize solutions by customer need
  • Cost-effective solution to support travel consultants in small offices / home offices (SOHOs)
  • Reduce costs of maintaining telecommunications infrastructure
  • Saving $180,000 in phone lines over three years
  • Eliminated $1,000 per month in local long-distance charges
  • Reduced maintenance costs by $72,000 per year
  • Capping future real estate costs by expanding through home-based consultants
  • Now regularly meet or exceed first-time-live-answer customer service guarantee
  • Improved employee and customer satisfaction

Find The Perfect Solution for Your Business

Financial woman explaining to client
Case Study
TruStone Financial Credit Union

TruStone's central mission is to create exceptional financial experiences for its members.

Read More
Compagnia thumbnail image
Case Study
Compagnia di San Paolo Foundation

The Compagnia di San Paolo Foundation originated in a confraternity established in 1563 and is among Europe's largest private foundations of banking origin.

Read More
photo of man with laptop and phone
Case Study

FirstPort realised cost savings and multiple business benefits by consolidating multiple legacy PBX telephony systems to a single hosted Mitel platform, supported by Koris.

Read More
Ready to talk to sales? Contact us.