Product hero

Community Physicians Group

With nine clinics covering 900 square miles, Community Physicians group relied on its communications system to deliver a high level of patient care and comply with various health measures. Their legacy system system required a monthly service premium and
truck roll every time the group needed to troubleshoot. With a new clinic in the works, they decided it was time for an upgrade.

“You have customer service, ease of use, and a very competitive price point," said IT Director Neal Holt. "And then included are features like softphones and tools to set up all the bells and whistles. If I ever move on to another facility, and have to replace the telephony system, there’s no question that Mitel will be my number-one choice.”

 

    goals
    • Deploy a communications system with 24/7 uptime
    • Get greater control over reliability
    • Improve management and monitoring capabilities
    results
    • Significant cost savings
    • Ability to work remotely via softphone features
    • Ease of maintenance, intuitive user interface
    • Self-service options for inbound patient calls
    • After-hours forwarding to TelMed

Find The Perfect Solution for Your Business

Similar Success Stories
Case Study
Blanchard Valley Health System

With a new Mitel communications system in place, this health care system was able to truly be there for patients, even during the chaos of the COVID-19 pandemic.

Read More
Case Study
Amstelland Hospital

When Amstelland Hospital in Amstelveen started looking for a replacement for its telephone switchboard, one of the most important requirements was optimum accessibility via portable handsets.

Read More
Case Study
BMI Health

When it came time for BMI Health to move their primary contact centre to new facilities, they saw an opportunity to upgrade to a new system with expanded capabilities.

Read More
Ready to talk to sales? Contact us.