After a thorough needs analysis with EMAS, it was determined that the deployment of a MiVoice Business with ACD functionality, complemented by the MiContact Center Management Suite along with Cybertech (Activa) Call Recording would best fit the Services’ requirements. Before going live EMAS conducted an extensive soak testing.
Welch Dental needed a way to handle, track and verify a high call volume and improve customer service.
Powerful communications solution provides cost-effective mobility for ValleyENT medical practitioners and greater accessibility for patients.Read More
Mitel’s Unified communication solutions have helped Turku University Hospital speed up the flow of information and improve customer service.Read More