After a thorough needs analysis with EMAS, it was determined that the deployment of a MiVoice Business with ACD functionality, complemented by the MiContact Center Management Suite along with Cybertech (Activa) Call Recording would best fit the Services’ requirements. Before going live EMAS conducted an extensive soak testing.
HIPAA compliant communications platform adheres to strict regulations for healthcare communications suite.Read More
Mitel hosted VoIP system and Enterprise Contact Center solutions help Capstone Pediatrics improve patient satisfaction and encourage regular office visits.
Welch Dental needed a way to handle, track and verify a high call volume and improve customer service.