After a thorough needs analysis with EMAS, it was determined that the deployment of a MiVoice Business with ACD functionality, complemented by the MiContact Center Management Suite along with Cybertech (Activa) Call Recording would best fit the Services’ requirements. Before going live EMAS conducted an extensive soak testing.
First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.Read More
When Amstelland Hospital in Amstelveen started looking for a replacement for its telephone switchboard, one of the most important requirements was optimum accessibility via portable handsets.
Mitel hosted VoIP system and Enterprise Contact Center solutions help Capstone Pediatrics improve patient satisfaction and encourage regular office visits.