“The Mitel solution was cost-effective, and it really helped that we could manage most of the system ourselves,” said Fiona Marsh, Administration Manager, Gore Health.
The solution design, number plan and implementation was completed by Telesmart, providing Gore Health with a Mitel Unified Communications solution including work groups, audio conferencing, and voicemail integrated with each user’s Microsoft Outlook email account. The Mitel solution is running over a SIP service via a managed fibre network provided by Telesmart, with a disaster recovery solution diverting to mobile services, ensuring communications continuity in case of an outage.
The entire working solution was set up in parallel to Gore Health’s existing telephony, and the cutover was completed at 12 noon without a hitch.
Welch Dental needed a way to handle, track and verify a high call volume and improve customer service.
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