“The Mitel solution was cost-effective, and it really helped that we could manage most of the system ourselves,” said Fiona Marsh, Administration Manager, Gore Health.
The solution design, number plan and implementation was completed by Telesmart, providing Gore Health with a Mitel Unified Communications solution including work groups, audio conferencing, and voicemail integrated with each user’s Microsoft Outlook email account. The Mitel solution is running over a SIP service via a managed fibre network provided by Telesmart, with a disaster recovery solution diverting to mobile services, ensuring communications continuity in case of an outage.
The entire working solution was set up in parallel to Gore Health’s existing telephony, and the cutover was completed at 12 noon without a hitch.
Jessie May, a children’s hospice-at-home service, decided it was time to upgrade their communications system as well. They needed a more modern solution that would help them better deliver the outstanding care their young patients needed.
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Community Physicians Group had an expensive, under-performing communications system that kept dropping calls. They decided to upgrade to a modern solution that was feature-rich, affordable and scalable to allow for future expansion.
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When it came time for BMI Health to move their primary contact centre to new facilities, they saw an opportunity to upgrade to a new system with expanded capabilities.
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