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Group and Pension Administrators

One-third of Texas-based Group & Pension Administrators’ employees worked from home, so when the company decided to migrate to the cloud, they needed a truly seamless solution that would facilitate productivity.

"When Mitel presented its cloud solution and the flexibility it provides, I realizedÔÇ»that it was the way for GPA to go moving forward,” said Mac McIntyre, VP of Technology GPA. "Mitel takes care of updating the system, but we can go in and add or delete extensions and still have all the capabilities we had before, but I don’t have to worry about managing the hardware."

    Goals
    • More than one-third of total workforce works from home
    • Managing two separate communications systems (Dallas, San Antonio) that were complex to update and maintain
    • IT wanted to focus on the healthcare business and get out of the hardware business
    Results
    • Complete cloud-based backup and recovery system—no high costs or crossed fingers
    • Same capabilities/control as premise-based system without the hardware headaches
    • MPLS network between Dallas and San Antonio offices eliminates inter-office toll charges
    • More convenient and cost-effective solution for ordering and activating new phone numbers

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