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To help shape a VoIP solution that delivered unparalleled customer service for Headquarter, Judy Serra, controller and assistant general manager, enlisted the help of resellers who proposed a turnkey solution offering the advanced IVR functionality of bridgeSpeak with the Mitel UC platform. Armed with the list of requirements, Headquarter considered demonstrations and proposals from all the major telephony vendors, including Avaya, Cisco and Mitel.
“We compared features, pricing and support factors," Serra said. "While each vendor had some of what we were looking for, only Mitel offered a compelling whole solution—the simplicity of the user interface, the scalability of the infrastructure and a sophisticated yet easy-to-manage IP architecture.”
AllSaints consolidates country-specific telephony systems to a single hosted MiCloud platform with support from Opus Technology.
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Design Within Reach chose Mitel’s VoIP phone solution so they would no longer be weighed down by communications that were costly and difficult to maintain.
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Tien Wah Press had an aging telephony system that was inefficient and expensive, so they switched to a modern, IP-based unified communications solution, saving 50 percent on telephony costs.
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