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To help shape a VoIP solution that delivered unparalleled customer service for Headquarter, Judy Serra, controller and assistant general manager, enlisted the help of resellers who proposed a turnkey solution offering the advanced IVR functionality of bridgeSpeak with the Mitel UC platform. Armed with the list of requirements, Headquarter considered demonstrations and proposals from all the major telephony vendors, including Avaya, Cisco and Mitel.
“We compared features, pricing and support factors," Serra said. "While each vendor had some of what we were looking for, only Mitel offered a compelling whole solution—the simplicity of the user interface, the scalability of the infrastructure and a sophisticated yet easy-to-manage IP architecture.”
In Belgium, VMG needed uniformity. Through several acquisitions, VMG grew rapidly, but this simultaneously resulted in using various disparate legacy phone systems that were time-consuming to manage.
Read MoreEconocom required a robust contact center solution to build their new IT support offer around, and they selected Mitel’s MiContact Center Enterprise for its customer experience-boosting features.
Read MoreAllSaints consolidates country-specific telephony systems to a single hosted MiCloud platform with support from Opus Technology.
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