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Headquarter Toyota

With two locations and 300 employees, Headquarter Toyota sought more efficient ways to conduct meetings and expedite staff interactions, while fostering  a cohesive working environment. To upgrade to a cost-effective, scalable VoIP solution with more features and less complexity, they turned to Mitel.
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To help shape a VoIP solution that delivered unparalleled customer service for Headquarter, Judy Serra, controller and assistant general manager, enlisted the help of resellers who proposed a turnkey solution offering the advanced IVR functionality of bridgeSpeak with the Mitel UC platform. Armed with the list of requirements, Headquarter considered demonstrations and proposals from all the major telephony vendors, including Avaya, Cisco and Mitel.

“We compared features, pricing and support factors," Serra said. "While each vendor had some of what we were looking for, only Mitel offered a compelling whole solution—the simplicity of the user interface, the scalability of the infrastructure and a sophisticated yet easy-to-manage IP architecture.”

    goals
    • Improve communication between locations
    • Enhance employee-to-employee and employee-to-customer communication
    • Reduce costs
    results
    • Expedited sales process
    • Cost saving due to reduced travel and four-digit calling
    • Less need for IT to manage the system
    • IM, web chat and video

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