LOGIN PORTAL
Americas
Europe
Oceania
Business Phone Systems
Collaboration
Contact Center
Phones & Accessories
Apps & Developers
Your Business Need
Your Industry
Your Business Size
Our Services
Our Products
Blog
About Mitel
Careers
Customer Success
Resource Center
Location: United States
Collaboration between Hotelbeds and Mitel goes back to 2006. The company’s growth was being held back by telephone equipment that had become obsolete due to prohibitive operation costs and lack of scalability.
Hotelbeds needed to find an alternative solution to stand out in a competitive market and sought help from Barquiel & Hurtado, Hotelbeds' IT services collaborator and Mitel partner in the Balearic Islands. They proposed replacing the outdated PBX system with MiVoice Business and deploying MiContact Center to improve the customer experience.
“We recommended Mitel because of the excellent value for money it offers our customers," said Francisco Hurtado, Managing Director of Barquiel & Hurtado, "and also because it uses solid, flexible, proven and trustworthy technology. Mitel is a company that gives you confidence."
As the largest address in the Mercure portfolio, Mercure Dubai had complex communication needs and a phone system that wasn’t modern enough to meet them. With thousands of phones in the building, they needed a hospitality-oriented solution to allow guests and staff to communicate no matter where they were.
Read MoreAs one of the most prestigious historic hotels in the area, Grand Hotel Villa Serbelloni needed a modern communications system that would exceed guests’ high expectations. They required a modern communications solution that could improve staff productivity and mobility.
Read MoreThe Best Western Premier Mariemont Inn is a boutique, 45-room hotel located in Cincinnati’s historic Mariemont Village. Situated in a 1929 building designed to look like a Tudor manor, the 5-star inn welcomes guests with modern amenities and old-world charm.
Read More