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Location: United States
Collaboration between Hotelbeds and Mitel goes back to 2006. The company’s growth was being held back by telephone equipment that had become obsolete due to prohibitive operation costs and lack of scalability.
Hotelbeds needed to find an alternative solution to stand out in a competitive market and sought help from Barquiel & Hurtado, Hotelbeds' IT services collaborator and Mitel partner in the Balearic Islands. They proposed replacing the outdated PBX system with MiVoice Business and deploying MiContact Center to improve the customer experience.
“We recommended Mitel because of the excellent value for money it offers our customers," said Francisco Hurtado, Managing Director of Barquiel & Hurtado, "and also because it uses solid, flexible, proven and trustworthy technology. Mitel is a company that gives you confidence."
The expansive, 282-room Marriott legacy property in Palm Beach Gardens is at the heart of Florida’s tourism hub. The locale thrives on corporate patronage while also embracing leisure travelers. The hotel capitalizes on its proximity to attractions like Roger Dean Chevrolet Stadium, legendary golf courses, and upscale shopping and dining establishments.
Read MoreLocated on the Eastern crescent of the artificial Palm Jumeirah archipelago in Dubai, Aloft Palm Jumeirah features 208 contemporary rooms with views of the Gulf and the vibrant city coastline. The hotel serves travelers from all over the world with breezy comfort and top-quality hospitality.
Read MoreAs one of the most prestigious historic hotels in the area, Grand Hotel Villa Serbelloni needed a modern communications system that would exceed guests’ high expectations. They required a modern communications solution that could improve staff productivity and mobility.
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