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HYATT HOTELS CORPORATION

Hyatt manages luxury hotels and resorts around the globe, and both customers and employees needed a lot from their communications system.

Hyatt Hotels Corporation has worked with Mitel for 25 years, so when they needed to upgrade to a modern communications solution that could provide the round-the-clock exceptional customer experience they built their reputation on, they turned to Mitel.

"Mitel has been a great partner and focused on growing mobility and ensuring the solutions that are being deployed are solvent," said Jeff Bzdawka, Senior Vice President of Global Hotel Operations.

    goals
    • Improve easy of use and mobility
    • Reduce communications costs
    • Ensure consistent, excellent customer experience
    results
    • Increased integration boosted productivity and reduced amount of management needed
    • Improved cost efficiency and Total Cost of Ownership
    • More reliable system enhanced customer experience

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"It's important for us to ensure that our providers have a global vision-- that they understand the hospitality business. And we believe that Mitel does understand the hospitality business." Jeff Bzdawka, Senior Vice President of Global Hotel Operations Hyatt Hotels and Resorts

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