IQUEST CORPORATE IT SOLUTIONS

Perth-based iQuest is one of Australia’s leading business technology specialists, delivering highly-tailored solutions to clients spanning industries including financial services and healthcare. Originating as the IT department within an established stockbroking firm before being spun out, iQuest boasts a small, agile team of expert professionals with a genuine devotion to speed, reliability and ultimately business success.

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iQuest deployed Mitel’s MiCloud Connect telephony system enabling all staff, including in-field support engineers, to quickly, seamlessly connect with customers – and each other – regardless of location, device or time zone, ensuring the company maintained its reputation for outstanding service and support.

“As a company that prides itself on delivering innovative technology solutions with world-class support to our customers, it’s essential that we have a communications system that facilitates immediate and reliable connections with our specialist teams, especially during critical times,” said Pietro Bertolini, General Manager Corporate IT Solutions with iQuest.

Goals

Maintain a reputation as a leading innovator of business technology solutions backed by uncompromising service and support
Reduce drops-outs and other communications problems
Ensure seamlessly connection between staff and customers regardless of location, device or time zone

Results

iQuest now boasts a telephony system with zero drops-outs and perfect clarity
Softphone capabilities enable the business to configure all calls however it wants
Powerful and flexible mobility features allow anyone to work effectively from anywhere
Phone system is backed by unprecedented redundancy and industry-best support

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