Since launch, Market Singapore has experienced rapid growth and currently represents more than 10 brands and over 300 exclusive lines, with a focus on self-help, nutritional, cosmetic and healthcare products. Further growth is planned for Singapore, and Market America is also looking to expand operations into more Asian countries.
Market Singapore evaluated a range of unified communications and contact centre solutions based on functionality and cost. Considerable growth was expected in its first year of operation, so the solution also had to have the ability to meet expansion of the company’s operations both in Singapore and potentially into other countries in Asia.
“We have not had to employ any local it resources in Singapore to manage our telephony and contact centre environment, which has helped to keep our operating costs down,” Country Manager Jojo Soh.
Goals
Find a sophisticated communications solution to be ready in time for the company’s launch in September 2014
Results
Simple, rapid and trouble-free implementation.
Remote administration of telephony and contact centre environment.
Maintaining low operational costs.
Ease of use enabling rapid onboarding of new staff.
