MedQuist needed to identify where the greatest cost savings could be realized, short of adjusting their work force. A new, long-range strategy had to be created to meet the growing needs of their customers without opening more service centers and accumulating real estate costs. The company wanted to attract the most qualified employees regardless of whether they lived near a service center.
“The Mitel Teleworker Solution and UC Advanced applications have enabled us to interact with our employees, monitor their progress, and maintain cohesive communications,” Lauren Johansson Manager of IP Telephony Services MedQuist. “Integration with US Advanced gives us and our employees a virtual and visual presence and availability at all times, and it even allowed us to dramatically reduce our real estate costs.”
Jessie May, a children’s hospice-at-home service, decided it was time to upgrade their communications system as well. They needed a more modern solution that would help them better deliver the outstanding care their young patients needed.Read More
Community Physicians Group had an expensive, under-performing communications system that kept dropping calls. They decided to upgrade to a modern solution that was feature-rich, affordable and scalable to allow for future expansion.Read More
When it came time for BMI Health to move their primary contact centre to new facilities, they saw an opportunity to upgrade to a new system with expanded capabilities.Read More