“We had a lot of legacy systems in our 530 or so hotels in North America and a lot of diversity with regard to manufacturers and age of equipment,” says Mark McBeth, VP of IT, Starwood Hotels & Resorts. “With Mitel, we can just plug in a system and have it work with the equipment in the field and the devices in the guest rooms.” Starwood chose the Mitel MiVoice Business and MiVoice 5550 IP Console for all of its North American hotels.
Just having the technology, however, is not enough. In the hotel and resort business, it’s essential that it work the way it’s supposed to—all the time. “In a hospitality environment like ours,” McBeth says, “the expectation is that technology works flawlessly every time, and with Mitel that’s exactly what we get.”
In the fall of 2014, the technicians at the Radisson Blu Hamburg, together with the hotel’s long-standing ICT service provider, sought a new telephone system.Read More
A&K has chosen to standardize on a Mitel 3300 IP Communications Platform (ICP) with IP phones throughout its entire organization to improve customer service.Read More
Worldhotels saved money and ensured a global reach with MiCloud Connect.