Woman standing behind the front desk of a hotel working on a desktop

starwood

When Starwood went looking for a better way to handle their communications, they knew exactly what they wanted. With nearly 1,200 properties and more than 170,000 employees in about 100 countries worldwide, they needed technology that could be integrated across all their existing solutions, in all types and sizes of properties.

Customer Success

“We had a lot of legacy systems in our 530 or so hotels in North America and a lot of diversity with regard to manufacturers and age of equipment,” said VP of IT Mark McBeth. “With Mitel, we can just plug in a system and have it work with the equipment in the field and the devices in the guest rooms.”

Starwood chose the Mitel MiVoice Business and MiVoice 5550 IP Console for all of its North American hotels. Just having the technology, however, is not enough. In the hotel and resort business, it’s essential that it work the way it’s supposed to—all the time.

“In a hospitality environment like ours,” McBeth said, “the expectation is that technology works flawlessly every time, and with Mitel that’s exactly what we get."

    Goals
    • Streamlined, efficient communications 
    • Improve collaboration between employees and locations 
    Results
    • Easy-to-use, efficient communications system
    • Reliable technology for 24/7 use
    • Increased interoperability across the board

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