“We had a lot of legacy systems in our 530 or so hotels in North America and a lot of diversity with regard to manufacturers and age of equipment,” says Mark McBeth, VP of IT, Starwood Hotels & Resorts. “With Mitel, we can just plug in a system and have it work with the equipment in the field and the devices in the guest rooms.” Starwood chose the Mitel MiVoice Business and MiVoice 5550 IP Console for all of its North American hotels.
Just having the technology, however, is not enough. In the hotel and resort business, it’s essential that it work the way it’s supposed to—all the time. “In a hospitality environment like ours,” McBeth says, “the expectation is that technology works flawlessly every time, and with Mitel that’s exactly what we get.”
Mitel’s understanding of the hospitality business is the reason Hyatt Hotels relied on Mitel to provide the communications solutions they needed.
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In the fall of 2014, the technicians at the Radisson Blu Hamburg, together with the hotel’s long-standing ICT service provider, sought a new telephone system.
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