Woman standing behind the front desk of a hotel working on a desktop

starwood

When Starwood went looking for a better way to handle their communications, they knew exactly what they wanted. With nearly 1,200 properties and more than 170,000 employees in about 100 countries worldwide, they needed technology that could be integrated across all their existing solutions, in all types and sizes of properties.

Customer Success

“We had a lot of legacy systems in our 530 or so hotels in North America and a lot of diversity with regard to manufacturers and age of equipment,” said VP of IT Mark McBeth. “With Mitel, we can just plug in a system and have it work with the equipment in the field and the devices in the guest rooms.”

Starwood chose the Mitel MiVoice Business and MiVoice 5550 IP Console for all of its North American hotels. Just having the technology, however, is not enough. In the hotel and resort business, it’s essential that it work the way it’s supposed to—all the time.

“In a hospitality environment like ours,” McBeth said, “the expectation is that technology works flawlessly every time, and with Mitel that’s exactly what we get."

    Goals
    • Streamlined, efficient communications 
    • Improve collaboration between employees and locations 
    Results
    • Easy-to-use, efficient communications system
    • Reliable technology for 24/7 use
    • Increased interoperability across the board

Find The Perfect Solution for Your Business

Similar Success Stories
Case Study
Worldhotels

Worldhotels saved money and ensured a global reach with MiCloud Connect.

Read More
Case Study
Viking Line

Viking Line stopped dropping calls and got a more flexible communications system when it purchased Mitel.

Read More
Case Study
The Dixon Hotel

After identifiying the need for a major communications solution upgrade, a new London hotel selects Mitel MiVoice Business and MiVoice Border Gateway, providing a four-star guest experience and streamlining operations.

Read More
Ready to talk to sales? Contact us.