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Taxi Stockholm

On a night when the temperature gauge registers a few degrees below freezing, 300,000 commuters hear the announcement: “There will be no commuter train stops in Stockholm City or at Odenplan.” Bookings start flooding into Taxi Stockholm. 
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Today, we take it for granted that the taxi will show up within a few minutes, regardless of whether we have booked by phone, website or app. The fact that it usually works out this way is thanks to dedicated staff and a complex network of systems that manage bookings, vehicles, staff and support.
 
“We operate in a complex industry with sharp differences in highs and lows. Within a moment’s time, it can switch from a small volume of requested rides to 250 people in line. Therefore, we have to be quick and flexible in adjusting personnel and the number of vehicles needed. This would not be possible without digital transformation,” said Charlotte Dettner, Director of Switchboard and Transport Management.

Goals
  • Replace an outdated communications platform that was developed for a world without smartphones
  • Improve flexibility
Results
  • More efficient features for staff and resource planning
  • Automated reporting
  • Faster response times
  • Better flexibility and agility
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