Taxi Stockholm

On a night when the temperature gauge registers a few degrees below freezing, 300,000 commuters hear the announcement: “There will be no commuter train stops in Stockholm City or at Odenplan.” Bookings start flooding into Taxi Stockholm.

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Today, we take it for granted that the taxi will show up within a few minutes, regardless of whether we have booked by phone, website or app. The fact that it usually works out this way is thanks to dedicated staff and a complex network of systems that manage bookings, vehicles, staff and support.

“We operate in a complex industry with sharp differences in highs and lows. Within a moment’s time, it can switch from a small volume of requested rides to 250 people in line. Therefore, we have to be quick and flexible in adjusting personnel and the number of vehicles needed. This would not be possible without digital transformation,” said Charlotte Dettner, Director of Switchboard and Transport Management.

Goals

Replace an outdated communications platform that was developed for a world without smartphones
Improve flexibility

Results

More efficient features for staff and resource planning
Automated reporting
Faster response times
Better flexibility and agility

SIMILAR SUCCESS STORIES

Case Study

The Van Mossel Groep

In Belgium, VMG needed uniformity. Through several acquisitions, VMG grew rapidly, but this simultaneously resulted in using various disparate legacy phone systems that were time-consuming to manage.

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Skagit Valley Co-op

The Skagit Valley Food Co-op has used Mitel MiVoice Office 250 with a primary rate interface (PRI) connection and T1 phone line since 2014.

Case Study

Carlsberg Breweries

Microsoft integration and digital transformation were made easier with this Mitel technology in place.

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