Solutions

Business Need

Industry

Business Size

Services

Our Products

Support

Customer Support

Customer Training

Partner Support

Contact Sales

800-722-1301

Email  |  Find a Partner

Learn

Blog

About

Case Studies

Resource Center

Search

Select your Language
Americas
Europe
Oceania

Blog

Login

Location: United States

Select your Language
Americas
Europe
Oceania
Product hero

TELErhythmics

TELErhythmics staff manages 400-500 calls per day and has long seen the value of call recording as part of its operations. Unfortunately, the company’s previous call recording solution was outdated and underperformed in a number of key areas. Two of the primary issues were difficulty locating specific calls and limited storage duration.
DOWNLOAD NOW

TELErhythmics

After consulting with the Med+Plus division of Business Computers of Memphis, TELErhythmics decided to replace its old system with Mitel’s MiVoice Call Recording and Quality Management software.

The solution is used as a training tool to demonstrate to staff members how they are expected to perform and give them real world examples. It’s also used in the event of patient disputes or complaints regarding quality of service.

“Having Mitel’s Quality Management solution has definitely saved us business,” said CEO Jan Callaway.

    Goals
    • Need for warm, calm demeanor 
    • Difficulty locating specific calls 
    • Limited call storage duration 
    • High need for accuracy 
    Results
    • Improved quality of service 
    • Simplified dispute resolution 
    • Greater patient retention 
    • Enhanced call search functionality 
    • Verifying patient agreements 
    • Clarifying interactions between staff and insurance companies 

Products


MiVoice Call Recording and Quality Management

MiContact Center Quality Management

Find The Perfect Solution for Your Business

Solutions
Similar Success Stories
Amstelland Hospital

When Amstelland Hospital in Amstelveen started looking for a replacement for its telephone switchboard, one of the most important requirements was optimum accessibility via portable handsets.

Read More
La Citadelle Regional Hospital

La Citadelle Regional Hospital needed to improve scheduling efficiency and reduce wait time.

Read More
MedQuist

MedQuist was growing, and they need a cost-effective communications system that grew along with them.

Read More
Ready to talk to sales? Contact us.
(844) 319-5912 Email Us