The Dixon hotel

As a new four-star hotel in a historic London building, The Dixon Hotel needed a modern communications system that would exceed guests' high expectations. And, with the hotel's grand opening just two weeks away, deployment had to be streamlined and fast.

Download Now

After a quick two-week deployment, The Dixon had its new Mitel solutions up and running, just in time for the grand opening. MiVoice Business was completely integrated with the hotel’s fire alarm system and property management system (PMS) – the backbone of its operations – and MiVoice Border Gateway was provided for much of the staff.

“The unified communications and integration technologies deployed make things simple and efficient for staff, which in turn means they can provide guests with the best service possible.”

-Craig Shepherd, Education & Hospitality Vertical Lead for Mitel

Goals

A modern, fully integrated unified communications platform befitting the hotel's four-star status
Seamless communications to improve the guest experience and streamline operations
A fast two-week deployment in time for the grand opening

RESULTS

Centralized solution delivering voice, messaging, mobility, presence, conferencing, collaboration and applications
Enhanced back office administration due to comprehensive desktop suite, including desktop phones, softphones and accessories
Integration into the hotel’s PMS, providing a personal, bespoke service to guests
Integration with third-party fire alarm system
More security and reliability for external users, allowing them to work remotely

Products

MiVoice Business

MiVoice Border Gateway

Integrations

MiVoice 5320 IP Phone

Find The Perfect Solution for Your Business

Solutions

Similar Success Stories

Case Study

Starwood Hotels - Resorts

Starwood went looking for a better way to handle their communications, and found Mitel.

Radisson Blu Hamburg

Radisson Blu Hamburg, together with the hotel’s long-standing ICT service provider, sought a reliable, state-of-the-art communications system that would be easy to manage and take productivity to the next level.

Abercrombie and Kent

A&K has chosen to standardize on a Mitel 3300 IP Communications Platform (ICP) with IP phones throughout its entire organization to improve customer service.

Ready to talk to sales? Contact us.

Find a Partner (844) 319-5912 Email Us