Product hero

The Wise Group

In 2012, The Wise Group realized they had grown to a point that they needed to reconsider their communications infrastructure. While the company had been an early adopter of Voice over IP telephony, their legacy PBX did not easily integrate with their vision of the future, which was to invest heavily in the Microsoft stack of business productivity applications and infrastructure. Other key factors were the lack of a truly unified communications solution and integrated contact center suite of applications. 

After investigating several unified communications systems, The Wise Group ultimately decided on a Microsoft partner to install, deploy and support a Microsoft Lync Server and MiContact Center for Microsoft Lync infrastructure. The Wise Group chose Lync for its flexible and dynamic feature set: the application integration with the Microsoft Active Directory, Outlook, Office and Sharepoint and Office365; the ability to unify all communication channels and a rich mobile client; and the ability to easily roll out “pop up” offices as their business needs without requiring new phone systems and phone lines.

“Ultimately, MiContact Center has led to an improvement in the way we interact with our customers and overall customer satisfaction,” said ICT Manager Barbara Ferguson.

Goals
  • Move from an outdated, legacy PBX to a more flexible solution based on the Microsoft stack that could suit their ever-changing business needs while leveraging Lync and Office365
Results
  • Improved contact center management and reporting 
  • Increased productivity of contact center agents 
  • Improved customer service 

Find The Perfect Solution for Your Business

SIMILAR SUCCESS STORIES
Compagnia thumbnail image
Compagnia di San Paolo Foundation

The Compagnia di San Paolo Foundation originated in a confraternity established in 1563 and is among Europe's largest private foundations of banking origin. Over the centuries, its structure was transformed several times to meet the needs of citizens. Throughout its evolution, it has confirmed its philanthropic vocation, continuing to offer help and support for the civil, cultural, and economic development of the community in which it operates. The Foundation established several instrumental bodies and nonprofit companies to complement its activities.

Read More
Financial woman explaining to client
Case Study
TruStone Financial Credit Union

TruStone’s central mission is to create exceptional financial experiences for its members. A 2021 merger with another organization brought together two client bases, virtually doubling their membership overnight to become Minnesota’s second-biggest credit union. TruStone needed a communications partner to provide stability for their members and staff through a transition period and build a foundation for future growth.

Read More
Ellinger Riggs Insurance
Case Study
Ellinger Riggs Insurance

Ellinger Riggs Insurance needed dependable, scalable communications technology to keep their customers on the line and seamlessly expand to new locations. They found their solution with Mitel’s MiVoice Connect.

Read More
Ready to talk to sales? Contact us.