TYKS addressed the challenge with Mitel’s UC solutions based on MX-ONE and CMG as well as Solidus eCare that clears peak call volumes in customer service.
According to Juha Rantasalo, Director of Technology at the hospital district, unified communications solutions that improve the flow of information, reachability and customer service are, in practice, the best way to meet the increasingly stringent effectiveness requirements.
”This kind of comprehensive service and its interoperability have been a very positive surprise since, based on our earlier separate data and phone connections our requirements were undeniably extremely strict. The flow of information and messages between the different units is clearly smoother than before, and reachability of personnel and the response times in customer service are also considerably better. At the same time, our cost-effectiveness has improved,” Rantasalo commends.
Welch Dental needed a way to handle, track and verify a high call volume and improve customer service.
Powerful communications solution provides cost-effective mobility for ValleyENT medical practitioners and greater accessibility for patients.Read More
The Tulane Health Science Center needed a secure and cost-effective communications tool for remote workers, and found the solution with Mitel.Read More