Product hero

Turku University Hospital

The Turku University Hospital (TYKS), the heart of the Intermunicipal Hospital District of Southwest Finland, is the oldest and one of the largest hospitals in Finland. Its operating area is geographically vast and consists of several branches. This creates challenges for IT and communications connections, which in the hospital environment must function flawlessly, around the clock.
DOWNLOAD NOW

TYKS addressed the challenge with Mitel’s UC solutions based on MX-ONE and CMG as well as Solidus eCare that clears peak call volumes in customer service.

According to Juha Rantasalo, Director of Technology at the hospital district, unified communications solutions that improve the flow of information, reachability and customer service are, in practice, the best way to meet the increasingly stringent effectiveness requirements.

”This kind of comprehensive service and its interoperability have been a very positive surprise since, based on our earlier separate data and phone connections our requirements were undeniably extremely strict. The flow of information and messages between the different units is clearly smoother than before, and reachability of personnel and the response times in customer service are also considerably better. At the same time, our cost-effectiveness has improved,” Rantasalo commends.

    Goals
    • To improve the effectiveness of the internal communications and operations within the entire hospital
    • To manage personnel resources
    • To clear telephone queues and provide better and more flexible customer service
    Results
    • Branches located around the province use the same communications system 
    • Anticipating peak call volumes and required customer service resources 
    • More effective operations 
    • Cost savings 
    • Better customer service 
    • Shorter response times 

Products


MiVoice MX-ONE

Mitel CMG Web

Find The Perfect Solution for Your Business

Solutions
Similar Success Stories
Case Study
Children’s Hospital of Eastern Ontario (CHEO)

The Children’s Hospital of Eastern Ontario (CHEO) relies on Mitel for seamless connectivity during its annual 24-hour telethon.

Read More
Case Study
Center for Sports Medicine and Orthopaedics

When thinking of a digital transformation, typically the expectation is for a gradual journey. But for the Center for Sports Medicine and Orthopaedics, the change happened overnight.

Read More
Case Study
Blanchard Valley Health System

With a new Mitel communications system in place, this health care system was able to truly be there for patients, even during the chaos of the COVID-19 pandemic.

Read More
Ready to talk to sales? Contact us.
Find a Partner (844) 319-5912 Email Us