Given their extensive patient base, Welch Dental Group regularly handles a high call volume and needed a solution to help manage and keep track of their customer interactions. The Welch Dental Group reached out to Mitel.
“My practice administrator tells me there are nearly 800 calls on a slow day and more than 1,000 on a busy day,” Dr. Welch explained.
Attaining greater insight into those calls drove Dr. Welch’s interest in call recording and voice documentation—specifically how those capabilities could help his practice better address customer service and dispute resolution concerns.
Jessie May, a children’s hospice-at-home service, decided it was time to upgrade their communications system as well. They needed a more modern solution that would help them better deliver the outstanding care their young patients needed.Read More
Community Physicians Group had an expensive, under-performing communications system that kept dropping calls. They decided to upgrade to a modern solution that was feature-rich, affordable and scalable to allow for future expansion.Read More
When it came time for BMI Health to move their primary contact centre to new facilities, they saw an opportunity to upgrade to a new system with expanded capabilities.Read More