Western Health & Social Care Trust

Western Health and Social Care Trust employs over 12,000 staff, delivering care across over 80 locations and thousands of homes in Northern Ireland. Adapting to changing expectations for patient engagement and employee needs, the Trust looked to adopt a modern communications solution to provide an improved experience for staff.

As the Trust's existing communications solution reached its limits, they looked to a system with increased functionality and flexibility. Differing needs from department to department, including collaboration and geofencing for district nurses, patient-friendly apps and contact center, and user groups for departmental communications, drove the need for a solution that could easily adapt to their needs.

Upgrading to Mitel's MiVoice Business and MiCollab platforms allowed the Trust to improve staff and patient outcomes by:

• Facilitating efficient and effective communication between all staff.
• Engaging patients in productive communications instead of trying to connect.
• Providing a better patient and user experience through customized collaboration and tools.

Through the deployment of its Mitel solution, the Trust observed improved resilience and reliability, maximizing its uptime and scalability, and enhanced productivity and operational efficiency using a single, unified service.