In the quest to deliver a more personalized customer experience, businesses have found an unlikely ally in machines. From tiny sensors to artificially intelligent contact centers, machine-based technologies can help businesses better understand, serve and communicate with their customers.
This white paper, based on a recent survey conducted across six countries and 2,500 IT decision-makers, discovers businesses almost universally see machine-based technologies as a significant value-add in delivering a more personalized customer experience. Among those surveyed:
Keep your business focused on delivering the best customer experience for the future. Download your complimentary copy of the white paper today.