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MiCloud Connect Partner Managed

The MiCloud Connect Partner Managed model gives you complete control over your customer experience so you can manage everything. Build your MiCloud team with Mitel Velocity, Velocity Partners are recognized as cloud experts having achieved the top level of training, support and customer experience.

  • Partner Managed

    Why MiCloud Connect Partner Managed?

    With full access to your customers and their environments, you’ll be able to improve your customer’s experience, bundle custom services, increase revenue and offer a clear path to cloud. > Trusted Advisor: Be the single source for your customers and provide them with timely and tailored solutions. > Economics: You’ll receive enhanced commissions, plus our standard SPIFF. Plus, you can add custom SKUs for professional services and bundle additional services. > Migration: Reduce customer acquisition costs and increase their lifespan by managing your customers’ move to cloud.

  • Partner Managed

    How it Works

    Accelerate your cloud business with more control over the pre and post sales experience. > Customer Relationship: You own the relationship; we own the contract and billing. We’ll support you as needed and set you up for success with co-brandable materials. > Managing Opportunities: You close the deal, but our team of experts will be available as needed. Your branding with be included in the proposal and invoice. > Onboarding & Ongoing Support: You are responsible for activating, training and supporting your customers – we’ll back you up as needed.

  • Partner Managed

    Is Partner Managed Right for You?

    Best suited for partners who want a more hands-on approach, here are some business dynamics ideal for this delivery model: > Full-Service: You want ownership of the entire customer experience and have the proper in-house support to do it well. > Existing Customer Base: You have a large customer base you know well and want to move to cloud. > Additional Services: You have other services that you can wrap in and can provide a true managed services experience.

Velocity Badge


Mitel Velocity encompasses our partner-led cloud go-to-market models, such as the newly launched MiCloud Connect Partner Managed. Mitel Velocity Partners are recognized as cloud experts having achieved the top level of sales and technical training and overall customer engagement. Velocity Partners are skilled and empowered to serve as their customers trusted advisor; owning the customer relationship including marketing, sales, onboarding, support and ongoing customer success including delivery of their own professional services offering increased partner revenue opportunities and an enhanced customer experience. Mitel Velocity Partners are uniquely positioned to satisfy their customer’s communication and collaboration needs. Whether activating new customers or transitioning an existing installed base of customers in a transactional and highly digitized world, building long-term trusting relationships is how businesses differentiate and are driving business outcomes.

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