Mitel InAttend - Connect to Your Customers

InAttend provides your business with a powerful set of high-quality attendant functions for receptionists and attendants that creates a professional and customer-friendly service for your customers and your employees. The attendant application is based on open standards and is designed to handle high volumes of calls.
Mitel InAttend - Connect to Your Customers

Benefits Of InAttend

The Flexible Choice for Excellent Customer Service

Increase efficiency and productivity in your business by providing employees with full call control capabilities and access to real-time rich presence information for fast call handling.

Powerful Call Handling

Take advantage of advanced queue and call handling, powerful directory search, up-to-date presence, activity status of all contacts, messaging, and call recording.

Call Manager Agnostic

InAttend supports multiple communications server environments through open standards (SIP, LDAP, SMTP) including both on-site and cloud-based deployments.

Efficient Queue Handling

Attendant queues can be configured and adapted to suit the way you work. The queues can be configured with different queue prompts and redirect destinations for overflow or no-answer. The app gives you a modern overview of number of calls per queue where long queue times are highlighted.

Powerful Directory Functionality

InAttend is available as a standalone attendant app or integrated with the Mitel CMG database to enable access to real-time rich presence information, line state, and calendar status for fast and efficient call management.

Improved Productivity

Improve productivity and efficiency and cater to your attendants and agents with a solution that handles high call volumes in medium and large enterprises. The Mitel attendant can work from any location to answer, search, park, bypass intrusion, or transfer calls using predefined shortcut keys or mouse-activated controls.

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Scalable Attendant Solution for Growing Organizations

Give your business a powerful SIP-based attendant solution that supports you with call and queue handling, contact search options, calendar integration, presence information, line state, and activity status. Mitel InAttend is available as a standalone attendant application or integrated within the Mitel CMG Suite.

Mitel InAttend
White Paper

Aragon Research Names Mitel Contact Center Leader for 2025

As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market 

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Features

  • Powerful attendant queue and call handling
  • Multi-tenant support
  • Integration with MiCollab and Mitel CMG
  • Rich presence integration with call managers and calendar integration
  • Advanced directory search results with extensive presence information
  • Single-click for dial and transfer
  • Queue panel including an overview display and a detailed view of all calls in the queues

  • A/B party panels with up to two calls
  • Busy Lamp Fields can easily be added by the attendant
  • Instant Messaging (IM) chat between attendants
  • Basic built-in call recording or Mitel Interaction Recording
  • Personal greeting queue prompts and music on hold
  • Statistic through Quality Manager and Mitel Companion

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