Mitel InAttend - Connect to Your Customers
InAttend provides your business with a powerful set of high-quality attendant functions for receptionists and attendants that creates a professional and customer-friendly service for your customers and your employees. The attendant application is based on open standards and is designed to handle high volumes of calls.
Benefits Of InAttend
- White Paper
Aragon Research Names Mitel Contact Center Leader for 2025
As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market
Features
- Powerful attendant queue and call handling
- Multi-tenant support
- Integration with MiCollab and Mitel CMG
- Rich presence integration with call managers and calendar integration
- Advanced directory search results with extensive presence information
- Single-click for dial and transfer
- Queue panel including an overview display and a detailed view of all calls in the queues
- A/B party panels with up to two calls
- Busy Lamp Fields can easily be added by the attendant
- Instant Messaging (IM) chat between attendants
- Basic built-in call recording or Mitel Interaction Recording
- Personal greeting queue prompts and music on hold
- Statistic through Quality Manager and Mitel Companion
Works Well With
Support