Proactively reach your customers and prospects to improve loyalty and uncover new revenue opportunities
Proactively reach your customers and prospects to improve loyalty and uncover new revenue opportunities
Benefits of MiContact Center Outbound
Dynamic Lead Management
Intelligent lead management with visual data segmentation and advanced call recycling tools ensure leads are handled appropriately and allow managers to adjust campaigns on the fly without any downtime.
Free Your IT Department
Inbound and outbound workflows with easy-to-use, visual programming interfaces remove the administration burden from IT and empower managers and supervisors.
Optimize Efficiency
Actionable insights and reporting ensure that your contact center runs at optimal efficiency while uncovering buying patterns to boost sales of additional products, services, and upgrades.
Increase Productivity
Automate outbound dialing to double agent talk time with advanced, patented predictive dialing.
Ensure Regulatory Compliance
Remain fully compliant with local regulations with a self-pacing dialer that keeps abandoned predictive calls within the legally permitted levels automatically, without the need for administrator intervention.
A main deciding factor was the outbound dialer solution. The end users really liked the interface, and we felt the flexibility, inherent functionality, and ease of use of the backend system would allow us to continue to provide the end users what they would need now, and in the future.
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