MiVoice Business Console

The MiVoice Business Console is a completely PC-based call-handling setup with an intuitive graphical user interface for the department or office attendant. It offers quick access to call processing and telephony features – all from your PC. The corporate answering point is flexible and mobile with teleworker support so attendants can work from anywhere, anytime.

MiVoice Business Console

The MiVoice Business Console is a completely PC-based call-handling setup with an intuitive graphical user interface for the department or office attendant. It offers quick access to call processing and telephony features – all from your PC. The corporate answering point is flexible and mobile with teleworker support so attendants can work from anywhere, anytime.

Support


Common Features

Flexibility for Teleworkers

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Save retail space by offering attendants the ability to work from anywhere in the world.

Screen-Based Features

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MiVoice Business Console features screen-based call status and call handling prompts and a real-time busy lamp field (BLF) status.

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    Call History Support

    Imagine your customer is calling and asking to be transferred to a department he or she previously spoke with, but they cannot remember the name. A simple look though the call history enables your attendants to quickly and easily match the caller with the proper destination. 
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    Ideal for All Attendants

    The MiVoice Business Console’s sophisticated call handling features make it ideal for high-volume call environments where attendants must be able to manage calls, rather than simply answer phones.
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    Presence and Chat

    The MiVoice Business Console’s sophisticated call handling features make it ideal for high-volume call environments where attendants must be able to manage calls, rather than simply answer phones.

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Features

  • Full PC Control – Enables your operators to perform call-handling tasks with the numeric keypad of a PC keyboard and customize toolbars with commonly used commands
  • Transfer Assistant – Displays the results of an automatic and dynamic search for each caller, allowing quick, efficient transfers
  • Quick Transfer / Answer – Allows your operators to select how they want to transfer callss
  • All Console Call History – Provides all operators with a complete history of all calls that have been handled by the answer point, giving the operators the ability to track down difficult transfers
  • Busy Lamp Field (BLF) – Allows your operators to monitor up to 5,000 extensions or line appearance statuses
  • Multiple BLF Lists, Customizable BLF Views, and Tile-Based BLF – Provides at-a-glance phone status of contacts in a customizable view
  • Comprehensive Hospitality Feature Set for hotel operators and receptionists
  • Home Operator Support via the Mitel Border Gateway (MBG) – Saves office space and adds scalability
  • Attendant Reports with Mitel Call Accounting – Provides business intelligence
  • Incoming Calls Queue – Provides visual indication of all incoming calls, allowing your operators to prioritize calls and customize their greeting

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