Phone Systems and Communications Solutions for Credit Unions

Credit Unions are challenged to deliver the digital experiences their employees need and their members demand. Mitel Financial Services Solutions provide communications, collaboration, and customer experience (CX) applications that deliver amazing digital experiences for both members and employees.
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Elevate Client and Employee Experiences to New Heights

 
 

Take your Credit Union to the next level with a unified communications, collaboration, and customer experience solution that is tightly integrated to enhance client experiences while empowering employees with the tools they need to succeed.



Digital Transformation on Your Terms

Retain and Attract Members

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Mitel’s omnichannel CX solutions improve First-Contact Resolution (FCR), Customer Satisfaction (CSAT), and Net Promoter Scores (NPS) by removing friction from the member journey and improving the digital experience. Members can interact with you on their preferred channel (phone, email, SMS, Web chat, Virtual Assistant, social media, etc.) in both self-service and human-assisted service modes.

Increase Profitability

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Steer routine customer interactions to low-cost, AI-powered, self-service virtual assistants and allow human agents to deliver more personalized client care. Reduce operating costs and improve margins with flexible deployment and payment options from Mitel that allow you to choose the most cost-effective option for your credit union.

Integration

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Regardless of where you are on your digital transformation journey, Mitel’s Financial Services Solutions’ open APIs allow you to integrate seamlessly with your FinTech partners through an extensive Developer Program for custom applications and integrations. You can Improve identity management with speech biometrics, mitigate fraud risk with Mitel Speech Analytics, and more.

Flexible, Reliable, and Easy to Use

Our team is ready to help you find the solution that’s right for you.

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Credit Unions Trust Mitel

  • Solutions for Every Aspect of Your Business

    Solutions for Every Aspect of Your Business

    Regardless of where your employees work (branch, head office, contact center, home) and which department they work in (Accounts, Loans, Investments, Cards, Mobile/Online, Services), Mitel has the desk phones, mobile devices, voice/messaging/video apps, contact center solutions, compliance recording tools, and emergency notification applications they need to be effective, productive, and engaged.
  • Elevate Customer Satisfaction

    Elevate Customer Satisfaction

    According to the 2022 American Customer Satisfaction Index, Credit Union CSAT scores dropped from a high of 87 in 2011 to a low of 75 in 2022. Mitel’s suite of customer experience management and workforce optimization solutions can provide your clients with automated self-service as well as personalized, human-assisted services that increase CSAT scores by removing friction from the customer experience.
Case Studies
Case Study
TruStone Financial Federal Credit Union

TruStone's central mission is to create exceptional financial experiences for its members.

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Case Study
Spokane Teachers Credit Union

Mitel’s VoIP solution was able to enhance contact center functionality, reduce costs and decrease inefficiencies for STCU.

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Case Study
Libro Credit Union

Libro Credit Union worked with Mitel to overhaul its communications solutions.

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Our team is ready to help you find the solution that’s right for you. Are you ready to talk?

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