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Communications-Enhanced Healthcare for Healthier Patients and Resilient Workforces
To make a difference in healthcare, you need a different kind of communications system—a high-performance, on-site or private cloud communications solution with integrations that work in harmony. They help you manage intricate healthcare communications processes and connect with the patients and healthcare staff at the right time.
With Mitel’s contact center solutions, you can create an exceptional experience for your patients with omnichannel experiences featuring interaction routing, self-service IVR, AI-support, and workforce optimization tools tailored to your business workflows. Manage event notifications and confirmations to deliver faster, higher quality critical care to your patients when they need it.
Transforming Healthcare Communications Systems
Modernization
Future-proof your investments with a self-paced migration path that fully integrates with your existing healthcare applications. Reap the benefits of continuous connectivity and deeper back-office integrations.
Omnichannel
Your patients want more control over how they interact with their healthcare providers. With Mitel’s omnichannel solutions, patients and employees can reach the right person at the right time on their preferred communications medium.
Cost Effective
Many healthcare organizations are comprised of several group that operate independently, adding time and complexity to their information systems. By investing in a unified solution built for effective communications, you can significantly reduce your operating costs.
Having an effective communication infrastructure in place is crucial for NHSG. The ability to easily access updates on health and care is becoming more important as NHSG move towards a fully digital environment. It is also important for NHSG staff to stay connected with each other and be able to provide much needed information promptly and effectively to patients when required.
Read MoreWith a new Mitel communications system in place, this health care system was able to truly be there for patients, even during the chaos of the COVID-19 pandemic.
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