In a world where customer experience can make or break a brand, contact centers have become more than just support hubs—they’re strategic engines that drive satisfaction, loyalty, and growth.
At Mitel, we understand the critical role contact centers play across industries. From resolving issues quickly to delivering proactive service, every interaction is an opportunity to build trust and deepen relationships. That’s why we’re committed to equipping organizations with intelligent, scalable, and integrated contact center solutions that enhance performance and elevate every customer touchpoint.
Our success in delivering these solutions is amplified by a select group of partners who specialize in this space. Our Contact Center Specialization Partners are experts in designing, deploying, and supporting contact center environments that align with each organization’s unique goals—whether it’s improving first-call resolution, optimizing agent workflows, or integrating advanced analytics and AI.
Because contact center solutions touch virtually every industry, our specialized partners bring not only deep technical knowledge, but also the versatility to tailor solutions across a wide range of organizational needs. Whether supporting a financial institution, hospital, government agency, or retail brand, these partners understand how to optimize engagement strategies for each unique environment.
Each year, these partners undergo a rigorous evaluation process. They collaborate closely with Mitel’s contact center experts to share knowledge, address emerging trends, and co-create strategies that push the boundaries of what a modern contact center can achieve.
Today, we are proud to recognize and celebrate our 2025 Contact Center Specialization Partners. Their deep knowledge, strategic focus, and relentless commitment to customer success make them invaluable allies in delivering world-class customer experiences.
Together, we’re shaping the future of customer engagement—one conversation at a time.
Mitel Contact Center Specialization Partners:
ATCOM Business Technology Solutions
BSB Communications / Parallel Technologies, Inc.
Firstline Voice & Data Networks
