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Communications & Collaboration5 Ways to Support Working Parents in a Hybrid World. Shout-out to Moms!
Strong, resilient, dedicated, caring, multitalented: Odds are one (or more) words describe a working parent in your life. -
Productivity & EfficiencyReduce Business Costs with the Four “A”s of Unified Communications Technology
Rising energy bills, increased salary demands, high supply costs, equipment maintenance, software subscriptions, and inflation: business costs keep rising. Spending to stay competitive in today’s market while maintaining a cautious eye on the bottom line is the new modus operandi. -
Contact Center and CXMitel User Group Celebrates 10K Member Milestone
To celebrate the Mitel User Group’s (MUG) 10,000 member milestone, Global MUG Director Bob Baddeley and Mitel EVP and CSO Graham Bevington discussed the group’s purpose, Mitel end-user success stories, the key benefits of being a MUG member, and plans for the future. -
Digital TransformationFinancing IT Equipment Keeps Government Workforces Productive
The public sector landscape has changed dramatically. As technology advances and the nature of work evolves, citizens and public sector employees demand more seamless digital experiences. -
Remote WorkingIs Hybrid Working the Future or Just a Temporary Solution?
When all non-essential workers shifted to remote work, many employees thoroughly enjoyed the extra time at home. -
Portfolio NewsWhy Small and Medium Businesses Get More with MiVoice Business
Small and medium businesses, often called SMBs or SMEs, may have a smaller footprint than their enterprise counterparts, but they have a significant impact. Today, in Organization for Economic Cooperation and Development countries, SMBs account for about 99 percent of firms, and 70 percent of all jobs, contributing more than 50 percent of GDP. Looking through a comprehensive, global lens, SMBs account for 90 percent of all businesses. They are vital employers and key to creating jobs — accounting for more than 50 percent of employment worldwide. -
Customer ExperienceBuild a Stronger CX Strategy: The Top 3 EX Tips Every Business Needs
The customer experience (CX) has taken center stage for quite some time now as businesses focus on delivering personalized, frictionless experiences. But successful companies quickly realize it’s time for the employee experience (EX) to share some of the spotlights. -
Enterprise CommunicationsStay Connected During Weather Emergencies and Natural Disasters with Mass Notifications
Monsoons, volcanoes, wildfires, droughts, hurricanes, and typhoons. Natural disasters have been occurring with more severity and frequency than ever. In 2022, extreme weather events broke records worldwide and are on a dangerous upward trend. -
Customer Experience3 Ways Successful Businesses are Boosting Customer and Employee Loyalty
As our world becomes more digitized and daily interactions span multiple channels, customers and employees expect seamless interactions and communications. Whether customers need to chat online after hours with a live service representative or employees need to communicate quickly with a colleague to answer a customer’s questions, a virtual component is a given in almost every interaction.