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Contact Center and CX3 Reasons You Can’t Afford to Let Your Communications System Fall Behind
We’ve all watched high-performance athletes lose a race by mere fractions of a second. It's compelling to watch whether the athlete is running on a track, racing down a ski hill, or skimming across a swimming pool. -
CollaborationUnlocking Comprehensive Unified Communications with Mitel and Microsoft Teams
Microsoft Teams is a strong market leader in collaboration solutions. Its native integration with Microsoft 365 is one of the reasons for its rapid growth to an estimated 300 million users. -
Phones5 Essential Business Phone Headset Etiquette Rules for Work
Once upon a time, office workers walked around with cricks in their necks from cradling phone handsets between their heads and shoulders. Fortunately, phone technology has advanced since then. -
Customer SuccessMitel in the News: 13 Stories You Might Have Missed from 2023
Welcome to a special edition of our regular roundup of Mitel news from around the globe. We are looking back at some of our favorite stories from 2023 to mark the New Year. -
Mitel NewsMitel's Products, Programs, and People Awards of 2023
2023 was a big year for Mitel, not just because of our 50th anniversary. We’ve been honored with awards from several prestigious organizations thanks to our industry-leading unified communications and collaboration technology and exceptional leadership. -
ComplianceEarn Insurance Customers for Life with Meaningful Customer Service Experiences
The adage that retaining current customers is more cost-effective than acquiring new ones has never been more critical than in today’s insurance industry. Faced with increasing competition, insurance companies must closely monitor existing customers’ needs to succeed in any market. -
Contact Center and CXWhy Consumers Need Digital Interactions to be More Human
Consumer expectations for business interactions have climbed to new heights. -
CultureMitel at 50: A Year-Long Celebration
Mitel commemorated our 50-year journey in 2023, marking a significant milestone in the company's evolution. Since 1973, Mitel has pioneered telecommunications, shaping how organizations worldwide connect and communicate. This year, we emphasized enduring commitment to excellence in communication solutions. -
Channel PartnersRevolutionize Customer Engagement with Mitel’s Interactive Account Planning Tool
In the ultra-competitive unified communications (UC) market, the landscape of products is increasingly nuanced, making it more difficult to differentiate portfolios and stand out to customers. Adding to the challenge, new and traditional competitors constantly impose themselves on customers with attractive new offers.