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IndustriesUnlocking Hospitality’s Customer Experience Journey
If you work in the travel industry, your customers aren’t the only ones going somewhere. Your business is also on a journey: a customer experience (CX) journey that follows your customers from their first interaction with your brand to their destination and beyond. -
Digital TransformationEmpty Offices and Busy Neighborhoods: The Post-Pandemic Hybrid City
Cities are back. But they’re different than before. -
IndustriesImprove Patient Privacy with Secure Healthcare Communication Solutions
In the ever-changing and rapidly evolving world of healthcare, secure healthcare communication solutions are critical. Technology has changed how healthcare is delivered to patients, with in-home providers currently accessing patient records remotely and virtual visits becoming far more common. Beyond providing enhanced patient experiences, healthcare organizations incorporate technology to cut costs and increase operational efficiency. -
Company NewsCelebrating 50 Years: #MitelServes Month of Service
This June, Mitel reached a milestone anniversary of 50 years, and we celebrated the occasion with our annual #MitelServes Month of Service. Mitel Serves is how we show up for our local communities and each other year-round, but in June, our teams go above and beyond to make our anniversary month our annual volunteerism month, too. -
IndustriesGig Work Expands Across Industries – and UCC Technology Is a Rockstar
Freelance work isn’t new, but recently it hit the main stage as more workers and businesses embrace the gig economy. A whopping 36% of employed Americans identified as independent workers in 2022 – up from 27% in 2016. -
Customer Experience8 Ways Financial Services Can Be More Innovative in CX
The pressures of the ongoing shift to a digital-first strategy force financial organizations to improve operational efficiency, reduce costs, and provide a best-in-class customer experience (CX). -
Communications & Collaboration7-Step Onboarding Checklist for Reinventing and Making Hybrid Work Easier
The COVID-19 outbreak “forced” many companies to allow employees to work remotely or through hybrid work models. -
IndustriesWhy Are Hotels Home to Some of the Most Serious Cyberattacks?
The hospitality industry prides itself on offering personalized experiences to its guests. To facilitate these experiences, however, hotels, resorts, and cruise ships collect personally identifiable information (PII), from mobile phone numbers to driver’s license numbers. All this PII data makes hospitality providers a desirable target for cybercriminals that profit from re-selling this data on the dark web or holding it hostage via ransomware. -
Customer SuccessWhy Customer Lifecycle Management is Critical for Unified Communications Success
In an age of unprecedented speed of change, customer lifecycle management (CLM) is critical for the success of customers and vendors.