The concept of data-driven organizations has been around for decades. Today, we have sales data to drive business decisions. Customer data to drive marketing programs. Production data to drive operational efficiencies. Supply chain data to drive sustainability efforts. Business decision-makers use data to understand everything around them — except themselves. It’s true. Most organizations have limited insights into employee behavior, including productivity, collaboration, customer interactions (outside the traditional contact center), and meetings.

Many elements are within your control in a traditional working environment, where your workforce gathers collectively in an office or similar building. You can design an optimal layout, comfortable set-up, and easily monitor your employees’ progress face-to-face.

Managing growth is one of the biggest challenges for small and mid-size businesses (SMBs).

It’s 2023. The return to the office continues, but are workers ready to trade their coffee-from-home and sweatpants for business casual and corporate lunches? Urban office buildings are back up to 50% occupancy in major U.S. cities, the highest since the pandemic sent everyone home in March 2020.

Strong, resilient, dedicated, caring, multitalented: Odds are one (or more) words describe a working parent in your life.

Rising energy bills, increased salary demands, high supply costs, equipment maintenance, software subscriptions, and inflation: business costs keep rising. Spending to stay competitive in today’s market while maintaining a cautious eye on the bottom line is the new modus operandi.

To celebrate the Mitel User Group’s (MUG) 10,000 member milestone, Global MUG Director Bob Baddeley and Mitel EVP and CSO Graham Bevington discussed the group’s purpose, Mitel end-user success stories, the key benefits of being a MUG member, and plans for the future.

The public sector landscape has changed dramatically. As technology advances and the nature of work evolves, citizens and public sector employees demand more seamless digital experiences.

When all non-essential workers shifted to remote work, many employees thoroughly enjoyed the extra time at home.