Financial Services Contact Center Agent Solution

Capture customer information, validate customer identity, provide information with Generative AI-powered virtual agents, and agent AI-assistants for those customers who need additional help to find experts in your organization for a frictionless client and agent experience.
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Financial Services Contact Center Agent Situation Analysis

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Improved Contact Center Agent Retention

 
 

Thousands of financial institutions across the globe rely on Mitel to improve the agent experience. Mitel's integration with Generative AI powered virtual agents and agent assist platforms, voice biometrics providers, and CRM vendors empower your agents with the tools to deliver exceptional service to your clients which increases agent satisfaction.

 

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  • Omnichannel Customer and Agent Experience

    Enhance your customer journey and keep employees productive and engaged with MiContact Center Business - Mitel’s enterprise-grade, omnichannel customer experience management platform.
    Learn more about MiContact Center Business
  • Assist Agents with Artificial Intelligence (AI)

    Help agents respond to client requests in real time with Generative AI powered virtual agents integrated into the agent desktop. Intuitive to use and simple to implement.
    Learn more about Generative AI Contact Center Solutions
  • Reduce Agent Fatigue with AI-Powered Voice/Chat Bots

    Empower your clients to self-serve with voice/chat bots from Generative AI powered virtual agents, PolyAI, interface.ai, and others integrated into MiContact Center Business workflows. Reduce agent fatigue by letting the bot answer routine questions allowing agents to spend more time on more valuable client interactions.   
    Learn more about integrations with our AI partners
  • Identify Clients via Voice Biometrics

    Empower your clients to self-serve with Generative AI powered virtual agents, PolyAI, interface.ai, and others integrated into MiContact Center Business workflows. Reduce agent fatigue by letting the bot answer routine questions allowing agents to spend more time on more valuable client interactions.
    Learn more about integrating Voice Biometrics

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