Product hero

City of Rancho Cucamonga

The city lives up to its motto of being a world class community. And, as declared in its mission statement, Rancho Cucamonga always aims to improve existing services to meet the expected and anticipated needs of the community. When the specific expertise needed to manage the city’s aging phone system became difficult to support, costly to maintain and ultimately impacted reliability, the city knew it was time to find a new solution. 
DOWNLOAD NOW

“As a government agency accountable to its constituents, there was a rigorous process and lots of scrutiny to make sure we made the best decision for our citizens,” said Darryl Polk, Chief Innovation Officer and DoIT Director.

“Mitel and their partner presented the most comprehensive and easy-to-use system at a great value. Replacing the entire phone system enterprise-wide created serious fiscal challenges. We’re thrilled that with Mitel Connect ONSITE we can upgrade this critical infrastructure with the latest Internet-based technology, ensuring our system will be viable into the future, while also being able to understand and accurately forecast our costs,” Polk adds.

    Goals
    • Upgrade phone system 
    • Improve reliability 
    Results
    • Improved reliability and access 
    • Met all city budget requirements 
    • Improved community experience 
    • Increased productivity and transparency

Find The Perfect Solution for Your Business

Solutions
Similar Success Stories
Case Study
Milton Keynes Council

Milton Keynes Council, a local government authority in Buckinghamshire, England, provides a full range of services to nearly a quarter-million residents, including social services, tax, libraries, waste collection/disposal and planning, and is a local education authority.

Read More
Case Study
North Yorkshire County Council

A chatbot solution promised to provide the North Yorkshire County Council with a cost-effective way to offset the volume of calls and webchat requests coming into its internal IT service desk.

Read More
Case Study
Limburg Provincial Council

Due the change and the optimisation of the provincial services, Limburg Provincial Council wanted more flexible user management via a subscription-based solution, to enhance the user experience and improve operational efficiency.

Read More
Ready to talk to sales? Contact us.
Find a Partner +44 1291 430 000 Email Us