The previous Nortel phone system had served the district for nearly two decades and was failing at a very high rate. Parts were no longer available. To keep the system running, Beaverton was relying on finding retired Nortel equipment at other school districts. The need for a modern UC system was urgent.
From the beginning, the committee was interested in more than telephone features. “Reliability and redundancy were very important to us. We also wanted an intuitive interface, ease of use, and how this system would function in a collaborative environment. For example, how teacher voicemails could be accessed through other communication systems and how a phone system could impact and support student safety,” explains Steven Langford, chief information officer for the Beaverton School District.
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Mitel’s VoIP solution was able to enhance contact center functionality, reduce costs and decrease inefficiencies for STCU.Read More