- Governement
- North America
- Midsize
- Premise
City of Oakland
The City of Oakland had a Meridian PBX-based phone system, with approximately 1,700 analog telephones. The system was past its prime and unreliable. Much of the Cabletron and Cisco network equipment was also nearing end-of-life. To better serve its citizens and remain good stewards of taxpayer dollars, the city upgraded to a new IP unified communications system from Mitel, improving scalability and efficiency.
At a Glance
A key feature of the Mitel IP UC system deployed is its distributed architecture design. This appealed to the city because disaster recovery is such a priority. In addition, Mitel’s call control software is distributed to every voice switch, which eliminates any single point of failure. In the highly unlikely event a voice switch fails, the other switches on the network automatically take on the call-processing load.
Goals
- Upgrade to modern, cost-effective communications technology
- Increase scalability and productivity
Results
- Disaster recovery capability
- Easy to scale and manage
- Saves time and money
- Increased employee productivity
“With our past history of natural disasters, disaster recovery was an important factor in our technology decision. The failover of the Mitel system is a perfect fit for us."
- Robert Glaze, CTO.