city of oakland

The City of Oakland had a Meridian PBX-based phone system, with approximately 1,700 analog telephones. The system was past its prime and unreliable. Much of the Cabletron and Cisco network equipment was also nearing end-of-life. To better serve its citizens and remain good stewards of taxpayer dollars, the city upgraded to a new IP unified communications system from Mitel, improving scalability and efficiency.

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A key feature of the Mitel IP UC system deployed is its distributed architecture design. This appealed to the city because disaster recovery is such a priority. In addition, Mitel’s call control software is distributed to every voice switch, which eliminates any single point of failure. In the highly unlikely event a voice switch fails, the other switches on the network automatically take on the call-processing load.

“With our past history of natural disasters, disaster recovery was an important factor in our technology decision,” says CTO Robert Glaze. “The failover of the Mitel system is a perfect fit for us."

goals

Upgrade to modern, cost-effective communications technology
Increase scalability and productivity

results

Disaster recovery capability
Easy to scale and manage
Saves time and money
Increased employee productivity

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