Products

Contact Center

Collaboration

Business Phone Systems

Phones & Accessories

800-722-1301

Contact Us  |  Find a Partner

Solutions

Business Need

Industry

Business Size

Services

Our Products

Support

Customer Support

Customer Training

Partner Support

Contact Sales

800-722-1301

Contact Us  |  Find a Partner

Learn

Blog

About

Careers

Case Studies

Resource Center

Search

Blog

Login

Location: United States

Select your Language
Americas
Europe
Oceania

A key feature of the Mitel IP UC system deployed is its distributed architecture design. This appealed to the city because disaster recovery is such a priority. In addition, Mitel’s call control software is distributed to every voice switch, which eliminates any single point of failure. In the highly unlikely event a voice switch fails, the other switches on the network automatically take on the call-processing load.
 
“With our past history of natural disasters, disaster recovery was an important factor in our technology decision,” says CTO Robert Glaze. “The failover of the Mitel system is a perfect fit for us."

    goals
    • Upgrade to modern, cost-effective communications technology
    • Increase scalability and productivity
    results
    • Disaster recovery capability
    • Easy to scale and manage
    • Saves time and money
    • Increased employee productivity

Products


Business Phone Systems

IP Phones Peripherals

Find The Perfect Solution for Your Business

Solutions
Product hero

city of oakland

The City of Oakland had a Meridian PBX-based phone system, with approximately 1,700 analog telephones. The system was past its prime and unreliable. Much of the Cabletron and Cisco network equipment was also nearing end-of-life. To better serve its citizens and remain good stewards of taxpayer dollars, the city upgraded to a new IP unified communications system from Mitel, improving scalability and efficiency.
Download Now
Similar Success Stories
North Yorkshire County Council

A chatbot solution promised to provide the North Yorkshire County Council with a cost-effective way to offset the volume of calls and webchat requests coming into its internal IT service desk.

Read More
Case Study
City of York & Harrogate Borough Council

The City of York Council looked into how the council’s voice and data networks could be managed more efficiently, and turned to Mitel. After witnessing the improvements, the neighboring council of Harrogate Borough decided to upgrade its communications solutions as well.

Read More
Case Study
Virginia Utility

Virginia Utility Public Service went with Mitel to help keep excavators and diggers safe.

Read More
Ready to talk to sales? Contact us.
Find a Partner (844) 319-5912 Email Us