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City of Porvoo, Finland

The City of Porvoo, Finland identified the need for a partner in digital transformation to better serve its 50,000 residents and thousands of tourists each year.

“Today we see tremendous growth in our business communications solutions,” said Petteri Kaartinen, head of Intelligent Communication at Telia in Finland. “We have not only increased our sales, but we have also increased efficiency and increased enterprise customer satisfaction. Here we are talking about the return of experience rather than the classic return of investment. That includes the benefits of employees and customer satisfaction. We have today very good and open dialogue with Mitel where we, together, not only discuss the future but also shape it through continuous updates and improvements. We are very pleased with Mitel's progress, deliveries and support, and we are looking forward to moving into the future together.” 

    Goals
    • Digital transformation and modernization 
    Results
    • Improved communications system 
    • Greater resident and tourist satisfaction 
    • Enhanced integration of communications technologies 
    • Mobile-centric solution 

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