Colorful buildings next to a body of water in Porvoo

City of Porvoo, Finland

The City of Porvoo, Finland identified the need for a partner in digital transformation to better serve its 50,000 residents and thousands of tourists each year.

Customer Success

“Today we see tremendous growth in our business communications solutions,” said Petteri Kaartinen, head of Intelligent Communication at Telia in Finland. “We have not only increased our sales, but we have also increased efficiency and increased enterprise customer satisfaction. Here we are talking about the return of experience rather than the classic return of investment. That includes the benefits of employees and customer satisfaction. We have today very good and open dialogue with Mitel where we, together, not only discuss the future but also shape it through continuous updates and improvements. We are very pleased with Mitel's progress, deliveries and support, and we are looking forward to moving into the future together.” 

    Goals
    • Digital transformation and modernization 
    Results
    • Improved communications system 
    • Greater resident and tourist satisfaction 
    • Enhanced integration of communications technologies 
    • Mobile-centric solution 

Find The Perfect Solution for Your Business

Similar Success Stories
Milton Keynes Council

Milton Keynes Council, a local government authority in Buckinghamshire, England, provides a full range of services to nearly a quarter-million residents, including social services, tax, libraries, waste collection/disposal and planning, and is a local education authority.

Read More
Ashford Borough

Ashford Borough Council has been expanding its voice services with Mitel Communications Director (MCD), and around the Mitel Contact Center Solutions portfolio for several years and has found it to be a robust and reliable solution which provides them with solid options for future expansion.

Read More
City of Subiaco

Mitel UC and Contact Center capabilities enable the City of Subiaco to meet customer service goals

Read More
Ready to talk to sales? Contact us.
(844) 319-5912 Email Us