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City of York & Harrogate Borough Council 

Having a traditional voice network was costly for the City of York, and office staff were unnecessarily desk-bound. Moving staff from one location to another caused an extensive workload for the telecoms team, as moves, adds and changes were time-consuming and costly. The City of York decided to upgrade to modern communications solutions from Mitel, and the neighboring town council of Harrogate Borough took notice.
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Following an evaluation process of suitable solutions, the City of York Council decided to deploy the unified communications platform MiVoice Business, complemented by MiContact Center Business, the Mitel Teleworker solution and 2,500 MiVoice IP handsets.


“The Mitel IP telephony system integrates seamlessly with the Cisco data network, and voice calls no longer require a separate network to travel on. This has enabled us to centralize communications across the council, enabling the main accommodation sites to have the same access to communications. This has meant we have been able to improve communications both internally and with the public, thereby improving public services.”
- Roy Grant, Head of IT Operational Services


Nearby, Harrogate Borough Council faced similar problems that the City of York Council once had. As the head of ICT for both councils, Roy Grant knew the incredible possibilities offered by modern communications solutions and began the process of migrating Harrogate from their Cisco solution to the MiVoice Business and MiContact Center Business platforms as well.
 

Goals
  • Migrate to a converged voice and data network 
  • Provide corporate telephony services for home-workers 
  • Install a voice and data communications network that will assist and support the merger of 37 different council sites and applications to be added on when required 
Results
  • Lower communications costs for inter-site calling 
  • Installed the Mitel Teleworker Solution to improve employees work-life balance and retain staff 
  • Reduced costs of moving staff from one location to another 
  • A communications solution that will evolve with the organization and will cope with the reduction of 37 main sites to just one or two greenfield sites in three to four years time

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