Product hero

City of Rancho Cucamonga

The city lives up to its motto of being a world class community. And, as declared in its mission statement, Rancho Cucamonga always aims to improve existing services to meet the expected and anticipated needs of the community. When the specific expertise needed to manage the city’s aging phone system became difficult to support, costly to maintain and ultimately impacted reliability, the city knew it was time to find a new solution. 

“As a government agency accountable to its constituents, there was a rigorous process and lots of scrutiny to make sure we made the best decision for our citizens,” said Darryl Polk, Chief Innovation Officer and DoIT Director.

“Mitel and their partner presented the most comprehensive and easy-to-use system at a great value. Replacing the entire phone system enterprise-wide created serious fiscal challenges. We’re thrilled that with Mitel Connect ONSITE we can upgrade this critical infrastructure with the latest Internet-based technology, ensuring our system will be viable into the future, while also being able to understand and accurately forecast our costs,” Polk adds.

Goals
  • Upgrade phone system 
  • Improve reliability 
Results
  • Improved reliability and access 
  • Met all city budget requirements 
  • Improved community experience 
  • Increased productivity and transparency

Find The Perfect Solution for Your Business

SIMILAR SUCCESS STORIES
SIRIM Mitel thumb 1
Case Study
SIRIM Berhad

Learn how SIRIM Berhad modernized its PBX system with Mitel’s solutions, enabling AI integration, cost-efficiency, and flexible communication for future growth.

Read More
image of the city of Baltimore
Case Study
City of Baltimore

The bustling port city of Baltimore, the 29th largest city in the US, is home to John Hopkins Hospital, the Inner Harbor Historic Seaport, and two professional sports teams. It employs almost 14,000 people across more than 60 agencies and departments.

Read More
Ville de Marseille
Case Study
The City of Marseille

The City of Marseille wanted to modernize its entire telephony system by adopting a two-step approach: an iso-functional migration and progressive addition of unified communications services.

Read More
Ready to talk to sales? Contact us.