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City of Rancho Cucamonga

The city lives up to its motto of being a world class community. And, as declared in its mission statement, Rancho Cucamonga always aims to improve existing services to meet the expected and anticipated needs of the community. When the specific expertise needed to manage the city’s aging phone system became difficult to support, costly to maintain and ultimately impacted reliability, the city knew it was time to find a new solution. 
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“As a government agency accountable to its constituents, there was a rigorous process and lots of scrutiny to make sure we made the best decision for our citizens,” said Darryl Polk, Chief Innovation Officer and DoIT Director.

“Mitel and their partner presented the most comprehensive and easy-to-use system at a great value. Replacing the entire phone system enterprise-wide created serious fiscal challenges. We’re thrilled that with Mitel Connect ONSITE we can upgrade this critical infrastructure with the latest Internet-based technology, ensuring our system will be viable into the future, while also being able to understand and accurately forecast our costs,” Polk adds.

Goals
  • Upgrade phone system 
  • Improve reliability 
Results
  • Improved reliability and access 
  • Met all city budget requirements 
  • Improved community experience 
  • Increased productivity and transparency

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