City of Rancho Cucamonga

The city lives up to its motto of being a world class community. And, as declared in its mission statement, Rancho Cucamonga always aims to improve existing services to meet the expected and anticipated needs of the community. When the specific expertise needed to manage the city’s aging phone system became difficult to support, costly to maintain and ultimately impacted reliability, the city knew it was time to find a new solution.

DOWNLOAD NOW

“As a government agency accountable to its constituents, there was a rigorous process and lots of scrutiny to make sure we made the best decision for our citizens,” said Darryl Polk, Chief Innovation Officer and DoIT Director.

“Mitel and their partner presented the most comprehensive and easy-to-use system at a great value. Replacing the entire phone system enterprise-wide created serious fiscal challenges. We’re thrilled that with Mitel Connect ONSITE we can upgrade this critical infrastructure with the latest Internet-based technology, ensuring our system will be viable into the future, while also being able to understand and accurately forecast our costs,” Polk adds.

Goals

Upgrade phone system
Improve reliability

Results

Improved reliability and access
Met all city budget requirements
Improved community experience
Increased productivity and transparency

Find The Perfect Solution for Your Business

Solutions

SIMILAR SUCCESS STORIES

Case Study

Orion Township

Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system, and discovered MiCloud Connect.

Case Study

SIRIM Berhad

Learn how SIRIM Berhad modernized its PBX system with Mitel’s solutions, enabling AI integration, cost-efficiency, and flexible communication for future growth.

Case Study

City of Baltimore

The bustling port city of Baltimore, the 29th largest city in the US, is home to John Hopkins Hospital, the Inner Harbor Historic Seaport, and two professional sports teams. It employs almost 14,000 people across more than 60 agencies and departments.

Ready to talk to sales? Contact us.

Find a Partner (844) 937-6483 Email Us