Telephony goes hand in hand with cinema operations,” said Adam Wrightson, Hoyts Group technology director.“Whether it is for booking a popular movie or responding to inquiries on show times, an efficient telephony system is integral to the cinema business. Using the one Mitel unified IP telephony system also promotes teamwork and stronger integration across the entire company.”
Remote capabilities for inbound agents
Free calls between the office and cinemas
Improved customer experience
Better call management
When it came to handling those interactions, the Giants looked for a high-performance solution that integrated with the club’s CRM, reduced complexity in the office and saved money.
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When the Ottawa Senators wanted to bring speed and agility to their business communications, they chose Mitel.
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As the Phillies organization continued to grow, they needed a communications system that kept up with its mobile staff, streamlined communications and improved the fan experience, so they turned to Mitel.
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