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Kids Plus Pediatrics

Kids Plus Pediatrics was looking at IP telephony technology as a way of further improving the way they practice medicine and engage with patients. Unbeatable value and robust features made MiVoice Connect just what the doctor ordered.
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Prior to Mitel, Kids Plus Pediatrics had an aging phone system that lacked modern telephony features, which prevented the organization from implementing a quality-of-care program. KPP then moved to a newer on-premises solution in 2014, before deciding to deploy MiVoice Connect to gain even greater financial returns, line of business (LOB) integration, and the lowest TCO.
 
“It was the system that we were confident could meet our needs now and into the future. The functionality that MiVoice Connect offered was more robust than anything we’ve ever seen,” said Todd Wolynn, Chief Executive Officer Kids Plus Pediatrics. 

Goals
  • Desired a new phone system that would connect the three Kids Plus Pediatrics (KPP) offices and handle future expansion
  • Needed an integrated reporting system that provided better insight into appropriate staffing levels
Results
  • Exceptional user experience
  • More robust system and reporting features
  • Enhanced communication access for staff via mobile applications
  • Built-in video conferencing to streamline staff and patient interactions
  • Lowest total cost of ownership

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