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Lovejoy Independent School District

The Lovejoy Independent School District is comprised of six campuses located in Collin County, Texas, just 25 miles north of Dallas. They were looking for a reliable, easy-to-use phone system that would increase safety and improve collaboration and productivity across six campuses.

With Mitel’s 911 solution, the phones are tied to a physical room, so any time 911 is dialed from any phone on any campus, a group of individuals at the campus and district level are notified.

Dennis Womack, Assistant Superintendent of Operations explained, “When there’s a 911 call, the administrative office staff, receptionist, counselor, nurse and principal all receive an email and text notification alerting them that 911 has been called, as well information on which room and extension number called 911.”

    goals
    • Outdated, unreliable Nortel phone system offered limited features and inhibited productivity
    • In an emergency, there was no way to quickly communicate important information to the right people
    results
    • Faster, more effective communication in times of crisis
    • Increased ease of use and reliability across all campuses
    • Reduced complexity, saving valuable IT resources
    • Less in-class distractions with “meeting mode” feature on all phones
    • Less wasted time with better voicemail and conferencing features

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