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With Mitel’s 911 solution, the phones are tied to a physical room, so any time 911 is dialed from any phone on any campus, a group of individuals at the campus and district level are notified.
Dennis Womack, Assistant Superintendent of Operations explained, “When there’s a 911 call, the administrative office staff, receptionist, counselor, nurse and principal all receive an email and text notification alerting them that 911 has been called, as well information on which room and extension number called 911.”
See how one university efficiently manages incoming calls to help students find additional enrollment opportunities with the Unify OpenScape Contact Center.
Read MoreThe University of the Witwatersrand (Wits University) is a public sector organisation and the largest educational institution in Johannesburg, South Africa. Wits celebrated its centenary and is internationally distinguished for research, high academic standards, and commitment to social justice in Africa and beyond. Wits University has five faculties, 33 schools, and two campuses over 400 acres. There are over 8,000 employees and stakeholders, including over 2,000 students and 17 residences for student accommodation.
Read MoreThis California global public research university educates more than 19,000 students in liberal arts, engineering, science, and technology annually. Its communications needs have changed over the years, but its mission is to encourage learning, research, and connection.
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